Receptionist - Cannabis Retail (Front Desk & GM Support)

Receptionist
Employment Type: Full-Time
Compensation: starting at $15/hour

About the Role:
We’re searching for a bubbly, professional, and detail-oriented Receptionist to be the heartbeat of our store. This role goes far beyond greeting customers — you’ll be the eyes and ears of the store , supporting both customers and management while ensuring smooth operations, compliance, and an exceptional front-of-house experience. If you thrive on creating a welcoming environment, love keeping things organized, and want to play an integral role in the success of a growing cannabis retail location, we’d love to meet you.

What You’ll Do

• Front Desk Excellence: Greet every customer warmly, check them in compliantly, and ensure the lobby sets a positive and professional tone.

• Customer Support: Assist customers with loyalty programs, explaining promotions, and answering questions about sales.

• Support Management: Act as the GM’s right hand — reporting on store activity, customer feedback, and operational needs.

• Market Awareness: Research competitor stores, cross-check deals and promotions, and share insights with management.

• Website & Promotions: Help monitor the store’s website to ensure accurate deals, events, and promotions.

• Compliance First: Uphold all cannabis retail regulations and ensure all check-in and customer interactions align with policy.

• Team Support: Assist with administrative and operational tasks, from inventory support to customer flow management.

Who You Are

• Outgoing, approachable, and naturally hospitable — you enjoy creating a welcoming environment for customers and team members alike.

• Detail-oriented and professional, with the ability to balance warmth and compliance seamlessly.

• A strong communicator who can confidently report back to management on store operations and customer needs.

• Adaptable and proactive — you notice what needs attention and step in to support without being asked.

• Curious and eager to learn, especially about cannabis products, retail operations, and customer experience best practices.

Experience

• Prior experience in hospitality, retail, customer service, or administration is highly valued.

• Cannabis industry experience is a plus but not required.

Knowledge

• General understanding of cannabis products (strains, consumption methods, effects) is helpful, but enthusiasm to learn is key.

• Comfort with technology (POS, loyalty programs, and web platforms) is preferred.

• Ability to carefully follow compliance protocols.

What We Offer

• Competitive pay starting at $15.00 per hour.

• Benefits package including medical, dental, and vision insurance .

• Opportunities for growth, training, and career development within the company.

• A team culture that values your energy, positivity, and professionalism as much as your skills.

Expected Hours

• 30–40 hours per week

• Full-time

✨ This role is perfect for someone who wants to be at the center of store operations, assist management closely, and ensure every customer interaction is smooth and compliant.

How to Apply:
If you are a motivated leader with a passion for cannabis retail and a commitment to operational excellence, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of one of Michigan’s leading cannabis retailers.

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