Full Time Member Service Rep III (Teller)
Join Our Team as a Full-Time Member Service Rep III (Teller)
Location: State Street Branch – Saginaw, MI
Schedule: 40 hours/week (Monday through Saturday)
Dental and Vision Insurance
401(k) with Employer Match
Flexible Spending Account(s)
Employee Assistance Program
Employee Wellness Program with Quarterly Bonus Incentives
Training, Growth Opportunities, and a Supportive Team Culture
Paid Time Off About the Role As a Full-Time Member Service Rep (Teller) , you'll be the face of Jolt for our members – greeting them with a smile, helping them navigate financial transactions, and recommending products that improve their financial well-being. Your schedule will be Monday - Friday, including some Saturdays from 8:30am-12:30pm. This role is perfect for someone who loves connecting with people and delivering top-notch service in a fast-paced environment. Key Responsibilities
Deliver service to both members and coworkers that is in alignment with our Service Promise: "Giving it All We've Got, Every Day and Everywhere"
Credit union product promotion and recommendations
Verifying cash in drawer at beginning and end of day
Processing deposits, loan payments, VISA payments, and other types of payments
Disbursing account withdrawals and cashing checks
Process other teller transactions relative to accounts, credit cards, loans, etc.
Issuing Cashier's checks
Cashing U.S. Savings Bonds
Responding to member inquiries (interest rates, account balances, etc.)
Assisting with balancing branch, vault, ATM, etc.
Assist members with online & mobile banking.
Process Account Modifications
Add and delete products and joint account owners
Set up auto transfers for members
Issue certificates
Assist members with opening accounts, including Money Market, Super Saver, Kasasa Saver accounts, Kasasa Checking, Checking, and Teen Debit accounts.
Close member accounts
Open, close, disburse, and process contributions for IRAs.
Conduct new member onboarding weekly calls.
Process credit pay transactions.
Assist co-workers with out of balance situations.
Conduct Vault/Recycler/ATM/Drawer audits.
Take and disburse loan/credit applications.
Communicate loan decisions to members.
Protecting the credit union from fraud
What You Bring to the Team
Prior experience in customer service is a must (cash handling, teller, or sales experience preferred)
Strong communication skills, both verbal and written
High attention to detail and a knack for accuracy
Confidence, patience, and a positive attitude
Ability to occasionally lift up to 50 lbs and stay on your feet during shifts
A passion for helping others and being part of a team
We value people who are:
EnergeticMotivated
Empathetic
Committed to community service If that sounds like you, you'll feel right at home here. Incentives & Growth We believe great service deserves to be rewarded. You'll have opportunities to earn referral-based incentives , and we support your growth every step of the way through continuous, in-house education and opportunities to level up in your role with increased pay. Job Posted by ApplicantPro
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