Revenue Status & Resolution Specialist

Job Description

Job Description

Salary: $24.00

About Us

We are a Michigan-based company delivering specialized revenue cycle solutions since 2014. Our teamoperatesin ahigh-performance, collaborative environmentfocused on accountability, efficiency, and results.

We offer a comprehensive benefits package including:

• Medical, dental, and vision coverage

• Simple IRA with employer contributions

• Paid time off

• Career growth opportunities

Position Overview

As anRSR Specialist (Revenue Status & Resolution), you willbe responsible formanaging accounts receivable, performing insurance follow-up, and resolving claim issues to drive payment outcomes.

This role focuses onmoving claims to resolution, handling more complex issues, and ensuring that no accountsremainstagnant.

You will work in astructured, performance-driven environmentwith clear expectations around productivity, follow-through, and accuracy.

Key Responsibilities

• Perform insurance follow-up via phone, portal, and email to obtain claim status and drive payment

• Work denied or unpaid claims anddetermineappropriate nextsteps

• Handle escalated or complex claims requiring deeper investigation

• Ensure all assigned claims are actively worked and progressing toward resolution

• Maintain clear, detailed documentation of all actions and next steps

• Identifyissues and escalate when appropriate

• Utilize systems such as Salesforce, Microsoft Teams, Outlook, and other internal tools
• Other duties, as assigned

Performance Expectations

This roleoperatesin ametrics-driven environment, with clear expectations around:

• Daily claim activity and follow-up

• Timely movement of claims

• Quality and clarity of documentation

• Consistent progress toward resolution

Performance is reviewed regularly, and team members are expected to meet established standards and improve over time.

Ideal Candidate Profile

• Strong attention to detail and ability to analyze and resolve issues

• Comfortable working with numbers, claims, and financial data

• Strong communicationskills, especially for phone-based follow-up

• Highly organized and able to manage multiple items at once

• Self-motivated with strong follow-through and accountability

• Able to work in a structured, performance-based environment

Preferred Experience

• Experience in accounts receivable, billing, collections, or claims processing

• Background in banking, finance, insurance, or other detail-oriented, high-accuracy environments

• Experience with phone-based follow-up or customer/account resolution

• Familiarity with CRM or workflow systems (Salesforce experience is a plus)

What Success Looks Like

• Claims are consistently moving forward toward resolution

• Work is completed with accuracy and strong documentation

• Follow-up istimely, consistent, and effective

• Complex issues are handled with confidence and ownership

• The individual contributes to reducing A/R and improving outcomes

Work Environment:This roleoperatesin a professional office setting with sit-stand workstations available to support comfort and movement throughout the day.

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, height, weight, marital status, disability, or any other protected status.