Principal CX Designer - Remote

Stryker is building a digital ecosystem that feels effortless for customers and employees—every click, every workflow, every moment. In this role, you will shape enterprise-wide customer experience practices and help teams deliver human-centered digital products that drive adoption and measurable outcomes. If you thrive on turning insights into scalable experience standards, this is a chance to make a company-wide impact.

What you will do

• Lead end-to-end customer journey mapping across digital touchpoints to identify friction, root causes, and improvement opportunities.
• Define experience frameworks, design thinking practices, and design sprint approaches that teams can apply consistently across initiatives.
• Create wireframes, storyboards, and screen flows to align stakeholders early and accelerate product discovery and delivery.
• Develop clickable prototypes to support business alignment, usability testing, and technical requirements definition.
• Partner with insights, data, product, and technology teams to design and test multi-variant and A/B experience concepts and translate findings into prioritized design changes.
• Establish governance mechanisms (standards, reviews, documentation) to improve consistency and quality across the enterprise digital ecosystem.
• Build and maintain design standards and pattern libraries in collaboration with user experience, brand, marketing operations, and engineering teams, including platforms such as Adobe Experience Manager .
• Measure experience performance by defining and tracking outcomes (for example: task success rate, time-to-complete, usability scores, customer satisfaction, and adoption) and ensuring gaps are addressed wherever they occur in the journey.

What you will need

Required

• Bachelor’s degree (minimum).
• Minimum 8 years of experience in customer experience design, user experience design, service design, or a closely related field.
• Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma, Sketch, or Adobe XD .
• Minimum 5 years of experience using customer journey mapping tools and applying journey-based methods to digital product design.

Preferred

• Master’s degree in Human-Computer Interaction, Interaction Design, Service Design, Industrial Design, or a related discipline.
• Experience developing or contributing to enterprise design systems and pattern libraries, including implementation support with engineering teams.
• Experience using AI-assisted design tools to accelerate journey mapping and identify themes, signals, and pain points from qualitative and quantitative inputs.

Additional Information

• Work arrangement: This role is remote; however, there will be priority consideration given to those located near Portage, MI or Mahwah, NJ to support collaboration and on‑site engagement as needed.

Posted Date: 04/23/2026
This role will be posted for a minimum of 3 days.

United States of America Pay Ranges:

• Puerto Rico : $102,600 - $171,000 USD Annual
• USN : $118,000 - $196,700 USD Annual
• US5 : $123,900 - $206,500 USD Annual
• US10 : $129,800 - $216,400 USD Annual
• US15 : $135,700 - $226,200 USD Annual
• US20 : $141,600 - $236,000 USD Annual
• US30 : $153,400 - $255,700 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.