(Full-Time) Volunteer & Recreation Services Supervisor

BARGAINING UNIT / LEVEL: Supervisory Bargaining Unit - Level 08/10
SALARY RANGE : $80,808 - $105,537 annually DOQ

GENERAL STATEMENT OF DUTIES: Under the supervision of the Executive Services Administrator, this position performs a variety of professional, technical and managerial duties related to volunteer services and recreational programs organized by the Metroparks. This position will work directly with park staff to understand the need for volunteers within the park system and then develop and execute plans for volunteer recruitment, management and reporting. This position will work directly with park staff and strategic partners to collaboratively plan, develop and implement assigned recreation programs, special recreation events and activities to meet the goals of the Metroparks. This position will establish and maintain relationships with partners and organizations for the execution of recreation programming for the Metroparks.

SUPERVISION RECEIVED: This position works under the general direction of the Executive Services Administrator. Position works independently and must exercise judgment and professional discretion in completion of duties. Position will keep an open line of communication with supervisor with regular reports and updates on ongoing projects.

SUPERVISION EXERCISED: In collaboration with department heads, interpretive supervisors, Park Managers and Superintendents, helps coordinate and supervise all volunteers. This position may supervise part-time and seasonal employees as assigned.

ESSENTIAL DUTIES: The list below is intended to describe the general nature of duties only. Employee shall perform other duties as assigned.

General Duties:

• Work collaboratively as part of the Executive Office team and with other departments.
• Assist in improving community-wide engagement with diverse populations.
• Prioritize multiple projects and manage competing schedules to ensure deadlines are met and projects stay on task.
• Participate as a member of various Metroparks employee committees to help lead strategic and data-supported recreational programming and volunteer initiatives within the organization.
• Creates high-quality programming and partnerships to meet organizational goals and break down barriers and hurdles.
• Deliver oral and visual presentations to groups and individuals related to facilities and programs. Represent the Metroparks in a professional manner and communicate organizational goals and values while doing so. Collaborates with various departments on writing and proofing reports, articles and content for e-newsletters, social media, website/blog content and board meetings.
• Utilize the Metroparks registration platform, RecTrac, to write, proof, enter and publish details of recreational and volunteer programs. Use the system to set up registrations, pull reports and assist marketing team in annual programming related entry tasks.
• Identify and report problems to supervisors and contribute to resolving them.
• May supervise volunteers, seasonal and part-time employees as assigned.

Volunteer Services Duties:

• Coordinate with Metroparks staff across multiple departments to understand volunteer needs for various projects and events and then recruit and fill those needs.
• Works with staff in multiple departments and multiple levels of the organization to coordinate scout and other group volunteer projects taking place in parks.
• Manages volunteer applications and waivers to ensure compliance with Metroparks volunteer requirements. 
• Manages incoming public and group volunteer requests and inquiries; pairing them with appropriate park staff and ensuring their inquiry is effectively answered and addressed whenever possible.
• Works with Chief of Marketing and Communications to develop marketing tools and strategies for recognizing and increasing ongoing volunteer recruitment.
• Works with Chief of Marketing and Communications and staff to write regular articles and content for e-newsletters, social media, website/blog content and board reports.
• Cultivates and manages database of individual, corporate, university, school, and organization group volunteer contacts for volunteer recruitment.
• Continually updates and manages volunteer opportunity listings on volunteer listing websites, forums, etc.
• Responsible for the transparency and maintenance of timely and accurate records, including hours worked, budget, regular volunteer contact groups, partner contact groups, etc.
• Continually work with park staff and volunteers to gather feedback and share opportunities for improvement of the volunteer recruitment and management process.
• Complete accurate and detailed annual reporting of the volunteer activities across the Metroparks.
• Maintain equitable non-monetary methods of recognizing and incentivizing volunteer activities that meet organizational goals, and de minimis financial requirements.
• Take and/or collect photos and videos of volunteer activities throughout the parks and works with the marketing team to add them to the content library.

Recreation Services Duties:

• Work directly with park staff and strategic partners to collaboratively lead, develop, plan and implement assigned recreation programs, events and activities to meet the goals of the Metroparks strategic plan and visitor needs Participate on employee committees as a support member for assigned recreational programs.
• Identify, cultivate, and maintain relationships with community organizations to partner in assigned recreation programming.
• Will use data and evaluations to guide recreational programming decisions.
• Will supervise the Metroparks’ “Everyone in the Pool” program for swim lessons and water safety for as long as that program continues to meet organizational goals.
• Manage budgeting and evaluation of assigned recreation programs and events

MINIMUM QUALIFICATIONS – Level 08:

• Bachelor’s degree in parks and recreation, programming, business, marketing, communications, or similar field. Applicants with 8 or more years of related service will be given credit toward meeting the minimum educational requirements and will be considered for the position.
• Two years of supervisory experience.
• Five years of experience in event planning, recreational programming, volunteer management or related field.
• Knowledge and/or experience in swim lessons, aquatics management and/or lifeguarding preferred.
• Knowledge of recreational programming principles, procedures and techniques.
• Knowledge of the principles and practices used in developing and carrying out a diversified volunteer program.
• Knowledge and/or skill in a variety of computer software applications including spreadsheets and word processing software; and wiliness to learn new software such as RecTrac and others.
• Ability to plan, organize, implement and report on recreational programs and activities.
• Ability to provide direction to other employees in the area of recreational programming and volunteer management
• Ability to speak effectively before large and small groups.
• Ability to demonstrate problem solving skills.
• Ability to establish and maintain positive working relationships with the public, outside agencies, other departments and employees.
• Ability to work independently with minimal direction.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Must maintain a valid Michigan driver’s license and an acceptable driving record.
• Must be able to demonstrate creativity and the ability to implement new initiatives.
• May be required to adjust schedule to meet organizational needs, including special events, evenings, weekends & holidays.
• Ability to perform essential duties.

MINIMUM QUALIFICATIONS – Level 10:

• Meets all of the minimum qualifications for Level 08.
• Ten years of experience in a related field.

TOOLS & EQUIPMENT USED: Personal computer including data base, scheduling, publishing, spreadsheet, power point, and word processing software; Metroparks registration software – RecTrac; calculator; copy machines; phone; automobile.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, sit, talk and hear. The employee is frequently required to use hands to finger, hands or feet to operate objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

WORK EVIRONMENT: The work environment characteristics described are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee generally performs work within an office or park environment. The noise level is usually quiet. Occasionally, the employee will be required to work in outdoor environments and will be subject to weather conditions to include heat, rain, and snow.