Customer Service Representative

Customer Service Representative (Remote)

Entity: Security Health Plan – Location: Marshfield, WI – Position Type: Non-Clinical | Full-Time – Openings: 10 – Shift: Day Shift – Start Date: Target 2/2/2026 – Pay: $19/hr on W2

Position Summary

The Customer Service Representative supports members of the Security Health Plan by delivering high-quality customer service in a call center environment. This role involves responding to inquiries related to health insurance benefits, eligibility, claims, and general plan information while ensuring accuracy, professionalism, and compliance with company policies.

Key Responsibilities

• Handle inbound customer service calls in a high-volume call center environment
• Provide accurate information regarding medical insurance benefits, claims, eligibility, and coverage
• Document member interactions accurately in internal systems
• Resolve customer concerns in a timely, professional, and empathetic manner
• Adhere to HIPAA and company confidentiality policies
• Collaborate with internal departments to ensure issue resolution
• Maintain productivity, quality, and attendance standards

Required Qualifications

• Minimum 2+ years of customer service experience
• Strong background in call center, medical, or insurance environments preferred
• High School Diploma or GED required
• Strong verbal communication and customer service skills

Seniority level

Associate

Employment type

Contract

Job function

Customer Service

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Equal Employment Opportunity Statement

As a certified minority-owned business, Pride Global and its affiliates — including Russell Tobin, Pride Health, and Pride Now — are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.