Live ATM Banker

Join Mercantile Bank as a Full Time Live ATM Banker , where innovation and customer-centric service meet in an exciting, forward-thinking environment. This role allows you to work from home 2-3 days per week after the initial training period, providing flexibility that accommodates your lifestyle while ensuring you're part of a dynamic team dedicated to excellence in banking. You'll engage with customers in real-time, solving their problems and enhancing their banking experience, all from the comfort of your own space.

Be a part of a professional culture that values collaboration and accountability, fostering an energetic atmosphere where every team member contributes to our mission. The opportunity to drive customer satisfaction and embrace new technologies will challenge and empower you. Apply now and be at the forefront of banking innovation.

Core Responsibilities

• Assist customers with daily banking needs through the Live ATM
• Provide exceptional customer service to identify and understand customer banking needs through the Live ATM
• Cross-sell Mercantile products and services based on the needs identified
• Collaborate with other members of the retail banking team to help customers through additional products and services, as well as enhance the overall customer experience using the Live ATMs

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

A Look into Your Day

Mercantile Bank is looking for an enthusiastic and detail-oriented Live ATM Banker to join our Live ATM Department. In this role, you will be instrumental in assisting customers with processing various banking transactions, including deposits, withdrawals, and payments, while ensuring exceptional customer service. You will greet customers promptly through our Live ATM and use multiple programs for customer verification to provide a seamless banking experience.

As a Chatter Champion, you will promote effective communication within the team, collaborate with retail banking colleagues, and help cross-sell Mercantile products. You will also educate customers on Live ATM usage and offer technical support via video banking technology. Your commitment to adhering to security, audit, and compliance requirements, along with your ability to build rapport in a virtual environment, will make you a vital part of our team.

This position offers an exciting opportunity to enhance customer experiences while upholding our core values of excellence and integrity.

What We're Looking For

To thrive as a Live ATM Banker at Mercantile Bank, candidates need a robust set of skills and relevant experience in customer service or the banking industry, ideally spanning one to three years. Proficiency in operating a 10-key calculator and computer keyboard is essential for efficiently processing transactions. A high school diploma or GED is required, with equivalent job-related education or experience considered.

Successful candidates will demonstrate strong verbal and written communication skills, enabling them to engage effectively with customers. Organization and attention to detail are crucial in maintaining accurate records and adhering to compliance requirements. Time management skills are necessary to meet deadlines consistently, while interpersonal and customer service skills enhance customer interactions.

The ability to make thoughtful decisions that consider all stakeholders will further ensure success in this dynamic and customer-focused role. If you have a passion for delivering exceptional service and fostering positive relationships, we encourage you to apply.

Requirements:

• One year to three years in a customer service, call center, financial industry/banking experience and or training environment
• Able to operate a 10 key calculator and computer keyboard.
• A high school education or GED, Equivalent job-related education and/or experience will be considered if the necessary knowledge skills and abilities to perform the functions of the job are proven.
• Effective and efficient communication (verbal and written)
• Organization and Attention to Detail
• Time Management with a Proven Ability to Meet Deadlines
• Interpersonal & Customer Service Skills
• Ability to Make Decisions Considering all Stakeholders

Schedule:

The Live ATM Banker is a 40-hour work week position. The Live ATMs operate Monday-Friday 8:00am-6:00pm and Saturdays 9:00am-1:00pm. You will be expected to work Saturdays on a rotating schedule.