Hearth Customer Service Representative

Job Description

Job Description

Williams Distributing Co. & Shoemaker Inc. Divisions of Daikin Comfort Technologies North America, Inc. are seeking bright people who lean into challenges to join the team. We are a wholesale distribution powerhouse throughout Michigan, Ohio, and Indiana. Specializing in HVAC equipment and residential building products: Kitchen and Bath, Hearth, and Garage Doors. As a company, we continuously strive to improve living environments through products and services that benefit our customers’ lives working with work with dealers, builders, contractors, designers, and architects.

We are seeking a highly organized and detail-oriented Permit Coordinator to manage and streamline the permitting and inspection process for our projects. The ideal candidate will serve as the key liaison between our company, local jurisdictions, inspectors, and project teams to ensure that all permits are obtained in a timely manner and that inspections are scheduled and completed efficiently.

Primary Duties/Responsibilities:

• Prepare, submit, and track permit applications with various city, county, and state jurisdictions.
• Coordinate and schedule mechanical inspections.
• Serve as the primary point of contact for building departments and inspectors.
• Monitor the status of permits and proactively resolve issues or delays.
• Maintain accurate documentation and records for all permits, inspection reports, and related correspondence.
• Communicate permit and inspection updates to internal schedulers and superintendents

Knowledge and Skills:

• Customer services or sales experience Hearth Industry, Permit experience, or relatable industry.
• Ability to work within a team environment.
• Communication and listening skills
• Must be able to perform essential responsibilities with or without reasonable accommodations.

Schedule

• Typical workdays are Monday-Friday

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.