Director of Employee Experience

Role Summary

At Chick-fil-A Taylor, we are on a mission to be the most caring neighbor in the city of Taylor. The Talent Director plays a critical role in fulfilling this mission by leading all People (HR) systems and recruitment efforts to ensure our team is always DRIVEN to SERVE.

This leadership role drives strategic talent acquisition, builds an exceptional onboarding experience, and fosters a strong, values-based culture. The Talent Director is also responsible for supporting back office operations, coordinating internal communication, and collaborating closely with the Owner/Operator and leadership team. This role includes limited in-store operational time to stay connected to the heartbeat of the business (and enjoy making the occasional milkshake).

Key Responsibilities

People & Culture

• Lead all recruitment and hiring efforts to ensure a robust talent pipeline and meet 110% staffing goals
• Develop and oversee a world-class onboarding and orientation experience
• Maintain and document all HR systems, including payroll, benefits, electronic files, uniforms, and compliance documentation
• Foster a “sticky” team culture that builds belonging, trust, and care
• Administer team development initiatives including food safety certification, DRIVEN Leader Class, and scholarship communications
• Coordinate employee reviews and track leadership pipeline development

Team Support & Scheduling

• Partner with scheduling leaders to ensure proper onboarding shift coverage
• Maintain up-to-date team availability and vacation tracking
• Update and maintain employee job descriptions, handbook, and internal calendar
• Provide prayer/devotional opportunities (optional), team-building events, and weekly team communication

Operational & Financial Systems

• Support restaurant operations ~8 hours/week to stay connected with team needs
• Manage monthly reporting, including labor accrual, chargebacks, discounts, giveaways, and compliance scoreboards
• Oversee credit card reimbursement processes, unemployment claims, and injury documentation
• Drive systems for stewardship, forecasting, and wage/productivity optimization

Marketing & Community Engagement

• Support and deploy local marketing and community engagement strategies in coordination with pre-opening (GO) efforts
• Ensure all communications align with Chick-fil-A brand guidelines and Chick-fil-A Taylor’s tone and mission
• Monitor and contribute to social media presence on platforms like Instagram and Facebook

Qualifications & Skills

Required:

• Proven experience in human resources, people operations, or team development (preferably in food service or hospitality)
• Excellent interpersonal and communication skills
• Strong organizational, administrative, and problem-solving abilities
• Ability to manage multiple systems, projects, and timelines simultaneously
• Alignment with Chick-fil-A's values and mission
• Proficiency with Google Workspace, HR/payroll systems, and scheduling tools

Preferred:

• Chick-fil-A Director-level Experience Highly Preffered
• HR certification (PHR, SHRM-CP) or equivalent experience
• Experience with recruitment and onboarding strategy
• Background in food safety or restaurant operations
• Familiarity with Chick-fil-A systems and brand standards

Join Us

If you're passionate about building teams, shaping culture, and helping people thrive in a caring but challenging environment — we’d love to meet you.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.