Customer Experience Advisor

Job Description

Job Description

Join Fox Motors as a Full-Time Customer Experience Advisor and immerse yourself in a dynamic, customer-centric environment located in the heart of Farmington Hills. This onsite role offers an energetic atmosphere where problem-solving and empathy are at the forefront of our interactions. With a pay range of $17.00 - $19.00 per hour, this position provides an opportunity to excel in a high-performance culture while contributing to the satisfaction of our valued customers. Your efforts will directly impact our mission of excellence, making every day fulfilling and meaningful.

You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. If you are passionate about delivering outstanding customer service and thrive in a fun, flexible workplace, we encourage you to apply today!

As a Full-Time Customer Experience Advisor at Fox Motors, you will play a pivotal role in enhancing our customer interactions. You will answer inbound calls to schedule service appointments while confidently recommending and promoting services tailored to customer needs. Coordinating the Concierge/Valet service will showcase your organizational skills, while outbound customer satisfaction calls ensure we maintain a high standard of service. You'll also respond to customer emails and chats, confirming and rescheduling missed appointments.

Engaging with customers overdue for service and contacting them about marketing initiatives will further deepen relationships. Additionally, you'll log customer information to maintain a clean database, make outbound calls to internet leads for the sales department, and follow up with dealership visitors, all while taking on other duties as assigned. This diverse range of responsibilities makes this position both challenging and rewarding.

To be successful as a Full-Time Customer Experience Advisor at Fox Motors, a combination of strong interpersonal skills and technical abilities is essential. You should possess a high school diploma or GED, with one to three months of related experience or training, or an equivalent combination of education and experience. Proficiency in phone and email communication is crucial, as you will handle inbound calls and respond to customer inquiries through various channels.

Attention to detail is necessary for scheduling and confirming appointments accurately, while organizational skills will help you manage multiple tasks effectively. Familiarity with customer relationship management (CRM) software and other data management tools will enhance your ability to log customer information and maintain a purified database. A proactive and empathetic approach to customer interactions will ensure you consistently meet and exceed client expectations.

Knowledge and skills required for the position are:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!