Technology Specialists/ delivery day expert

Job Description

Job Description

• Skalnek Ford is looking for a Vehicle Technology Specialist to deliver an outstanding customer experience by ensuring every new vehicle owner is confident using the technology in their Ford. This role is ideal for someone who is highly proficient with technology, enjoys teaching, and can quickly learn new software and digital tools.
• This is an entry level position that can work into a sales position.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

• Conduct personalized technology orientations during new vehicle deliveries.
• Guide customers through the setup and use of:
• FordPass
• Apple CarPlay & Android Auto
• Bluetooth connectivity
• SYNC infotainment system
• Navigation
• Driver-assist and safety features
• Digital displays, settings, and connected vehicle features
• Complete the Ford Delivery Day Tool for every eligible vehicle delivery, ensuring all required technology setup steps are accurately documented.
• Answer customer questions and provide a positive, informative delivery experience.
• Stay up to date on the latest Ford technology, software updates, and vehicle features.

• When deliveries are not scheduled, assist the sales team by preparing vehicles for delivery, moving vehicles, maintaining the appearance of the showroom and lot, and supporting the sales department with porter duties as needed.

• Must be tech-savvy and confident learning new software, apps, and digital platforms.
• Strong knowledge of smartphones, mobile apps, Bluetooth, and connected technology.
• Ability to quickly troubleshoot technology issues and explain features in a clear, easy-to-understand manner.
• Excellent communication and customer service skills.
• Friendly, patient, and professional demeanor.
• Strong attention to detail and organizational skills.
• Ability to multitask and transition between customer-facing technology demonstrations and dealership support duties.
• Valid driver's license with a clean driving record.
• Automotive experience is a plus, but not requiredwe'll provide training on Ford products and systems.