Assistant Customer Service Manager

Job Description

Job Description

Assistant Customer Service Manager for our Livonia location. that is coming soon. Training will be in our other metro Detroit locations of Bloomfield, Troy, St Clair Shores and Clinton Twp.

RESPONSIBILITIES:

• Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.
• Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
• Place primary importance on delivering superior customer service.
• Maintain attention to detail, completing multiple or repetitive tasks, including cash handling.
• Operate cash register when needed.
• Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines.
• Ensure that cashiers are assisted with price checks in a prompt and timely fashion.
• Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same.
• Other duties as assigned.

QUALIFICATIONS:

• High school diploma or GED, required.
• Previous cash handling experience, required.
• Previous customer service experience, required.
• Previous management experience, preferred.
• Must be able to work early mornings, nights and weekends.
• Must have reliable transportation.

Company Description

Hired In Michigan is a dedicated organization committed to strengthening Michigan’s workforce by bridging the gap between job seekers and employers in Metro Detroit. With over 25 years of experience, we work closely with local businesses across various industries to provide job seekers with valuable connections, resources, and opportunities to thrive in today’s competitive job market.

Visit Our Job Search Website:

Our services include career expos, training programs, resume assistance, and job placement support, empowering individuals to develop the skills and confidence needed to succeed. At Hired In Michigan, we’re not just connecting people with jobs—we’re building careers and supporting Michigan’s economic growth.

Company Description

Hired In Michigan is a dedicated organization committed to strengthening Michigan’s workforce by bridging the gap between job seekers and employers in Metro Detroit. With over 25 years of experience, we work closely with local businesses across various industries to provide job seekers with valuable connections, resources, and opportunities to thrive in today’s competitive job market. \r\n\r\nVisit Our Job Search Website: services include career expos, training programs, resume assistance, and job placement support, empowering individuals to develop the skills and confidence needed to succeed. At Hired In Michigan, we’re not just connecting people with jobs—we’re building careers and supporting Michigan’s economic growth.