Church Software Support Specialist

Diocesan
Byron Center, MI

Come Join Our Team We're looking for a great person with a passion to help our "Online Family!" Catholic Software Trainer/Demonstrator (Full-Time) An intimate knowledge of Catholicism and Catholic parish operations is required! Job Description Mass Intentions Online (aka My Parish Office), a member of the Diocesan family of products, is seeking a Church Software Support Specialist to join our Digital Products Team. This role provides technical support, training, and onboarding for parishes using our software. This is a fully remote, full-time position. The salary range is $41,000-$48,000 per year. What You'll Do

  • Product Demonstrations & Sales: Deliver clear, persuasive virtual presentations to prospective parish decision-makers, demonstrating how our tools solve daily parish management challenges, from Mass intention scheduling to office workflows, and converting prospective parishes into long-term clients.
  • Serve as the primary support contact for churches using our software
  • Establish and maintain excellent client rapport
  • Respond to customer support requests via phone and email in a professional, customer-first manner
  • Conduct virtual demonstrations, onboarding, and training new clients on our software
  • Create, document, and manage support cases in our CRM/ticketing system
  • Provide clear, timely updates to clients on open issues and resolutions
  • Participate in weekly team support meetings and collaborate with internal teams
  • Obtain a comprehensive knowledge of features and functionality of the MIO suite of applications and software
  • Ability to function independently in a busy environment, as well as part of a team
  • Strong attention to detail and organizational skills
Qualifications Strong customer service skills with a demonstrated customer-first mindset Excellent verbal and written communication skills Strong attention to detail and organizational skills Ability to work independently while contributing effectively to a team Reliable attendance and strong work ethic Comfort supporting users via phone and email in a professional support environment Proficiency with common computer applications (Microsoft Office, Google Workspace, web-based tools) Ability to learn new products quickly Ability to present remotely (online) to parish/church individuals or groups Must be well-spoken, energetic, and have the ability to improvise The most important education requirement is a willingness to learn with an open mind: you can become an expert in a short time. It also helps to have previous experience demonstrating products or representing a brand Spanish as a second language is a plus, but not required Required: A modern computer and at least one monitor A high-speed internet connection to your home office for the company-provided VoIP telephone Must be a U.S. citizen Benefits: Medical and prescription coverage 401(k) with company match Life insurance for employee and dependents PTO accrual starting on day one To apply, email using the subject line of "Catholic CSS Application". Please include your work history, resume, and a cover letter to: [REMOVED - SEE ORIGINAL LISTING]

Posted 2026-07-24

Recommended Jobs

Health & Safety Specialist

DHD Consulting
Holland, MI

Title: Specialist l, Health and Safety Department: Plant Ops Report To: Manager, Health & Safety Location: Holland, MI Work Arrangement: On-site Employment Type: Full-Time Employmen…

View Details
Posted 2026-08-18

OTR Dry van Company driver (1099) Job in Grand Rapids, MI by Pulse Express

Pulse Express
Grand Rapids, MI

Requirements ~ CDL Class A ~ Minimum 1 year of verifiable OTR experience ~23 years of age or older ~ HAZMAT Endorsement Preferred ~ Strong work ethic, responsibility & positive attitude …

View Details
Posted 2026-08-04

Response Security Officer

GardaWorld
Sterling Heights, MI

Ready to suit up as a On-Call Fire Marshal (Must have Fire Experience) What matters most in a role like this is your ability to build meaningful connections. Tell us about how your natur…

View Details
Posted 2026-08-05

FOOD SERVICE WORKER (FULL AND PART TIME)

Compass Group
Rochester Hills, MI

  We are hiring immediately for full and part time FOOD SERVICE WORKER  positions. Address : Henry Ford Rochester Hospital - 1101 West University Drive, Rochester, MI 48307. Note: online appli…

View Details
Posted 2026-08-18

Behavior Analyst Board Certified (BCBA)

Delta-T Group Inc.
Ann Arbor, MI

Job Description Job Description Location: Ann Arbor, MI 48104 Date Posted: 06/26/2026 Category: School Education: Masters Degree With over 35 years in business, the Delta-T Group has bu…

View Details
Posted 2026-07-26

Senior Software Engineer- Ethernet Network Performance

General Motors
Milford, MI

Description The Team: The Ethernet Systems Engineering team develops, validates, and deploys the in-vehicle Ethernet foundation that enables GM’s Software-Defined Vehicle architecture. The team …

View Details
Posted 2026-08-19

LINE COOK- RUSTY BUCKET NORTHVILLE (5 MILE AND SHELDON)

Rusty Bucket Restaurant & Tavern
Northville, MI

RUSTY BUCKET RESTAURANT AND TAVERN is seeking a LINE COOK to join our team! Who are We? We are a fun, fast, friendly Neighborhood Tavern. What is Your Role? To make “Raving Fans” of our Ass…

View Details
Posted 2026-08-18

Warehouse Associate II

R.S. Hughes Company Inc.
Wixom, MI

Job Description Job Description Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourse…

View Details
Posted 2026-07-17

Quality Assistant

Target Steel
Flat Rock, MI

Job Classification: Hourly/Salary, Full-time Supervisor: Quality Manager Job Responsibility Summary: Voice of customers and processors. Staying involved with necessary improvements of overall COP…

View Details
Posted 2026-08-19