Student Success Coach
- Support new and returning students and families through the onboarding process and completion of required tasks
- Maintain weekly open office hours/help sessions to support new students and families
- Make welcome calls to newly enrolled students and their families
- Follow up on non-completion items for new students
- Identify issues and problem solve with other departments and vendors as needed for prompt and professional resolution
- Serve as the primary point of contact for school administration in developing plans to address barriers to full achievement of attendance, academic, and behavioral goals
- Provide research-based strategies to give students and parents the necessary skills and knowledge to help them communicate effectively with teachers and administrators in order to ensure student goals are met
- Facilitate individual and group training/support and provide academic resources to help students increase academic achievement
- Collaborate with students regularly to check in on progress in classes, keeping students accountable for achieving their academics, attendance, engagement, and behavioral goals
- Work in Partnership with teachers and parents on evaluation of student progress and implementation of student objectives
- Conduct conferences with parents and students as needed
- Prepare for and/or attend student gatherings
- Maintain accurate documentation of student performance, progress, needs, and academic support
- Participate in and coordinate the development of pertinent professional development activities
- Work in collaboration with school leadership and national teams on re-enrollment activities and sessions for families
- Perform other duties as assigned
- Michigan residency required
- Bachelor's degree in education, social services, or related field preferred
- Prior experience working as a teacher tutor, counselor, or mentor to youth
- Prior marketing experience including social media, events, and communications
- Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications.
- Excellent verbal and written communication skills.
- Strong data collection and analysis skills
- Understanding of and ability to manage confidential information
- Ability to work well under pressure as well as effectively prioritize and execute tasks to meet deadlines consistently
- Ability to work with a distributed workforce and clientele
- Ability to pass state and federal background checks
- Paid time off
- Retirement contributions
- Optional Basic Life and AD&D insurance
- Voluntary life insurance (employee, spouse, child)
- Discounted childcare at Early Learning Academies locations
- Medical, dental, and vision insurance
- Employee Assistance Program
- Voluntary short-term disability insurance
- Voluntary long-term disability insurance
- Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals
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