Director of Clinical Operations
- Directly supervises clinical Office Managers
- Oversees daily operations of clinics including staffing, scheduling, KPIs, and CES
- Leads performance management for clinical staff
- Partners with physicians/providers to ensure smooth clinic execution
- Implements policies, maintains compliance, and supports expansion initiatives
- Standardization of patient flow and protocol across all locations
- Maintain vendor relationships, negotiate all contracts
- Oversees patient experience and satisfaction
- Renew licenses and update organizational memberships
- 4+ years experience in healthcare operations management and multi-site leadership
- Proven background in Quality Improvement and patient experience satisfaction
- Understanding of EMRs and data reporting metrics
- Outstanding interpersonal skills with ability to coach and mentor direct reports
- Ability to create productive solutions based on feedback
- Excellent written and verbal communication
- Strong analytical skills and problem solving
- Flexible and resourceful outlook with the capability to support rapid chage
- Travel to all Miller Vein locations
- Bachelor's Degree in Healthcare Administration, Public Heath, Business with healthcare focus or similar
- Experience in vein/vascular, lymphedema, wound care
- Experience in opening new locations and supporting expansion
- Familiarity with billing and coding standards
- Understanding of referral sources (internally and externally)
- Humble Service – We have a genuine concern for the well-being of others which can't be faked.
- Integrity – We do what is right, no matter what. We don't cut corners ethically.
- Teamwork - We are always willing to help each other. None of us performs as well as all of us.
- Excellence – We never settle. We passionately pursue perfection every day, in every way.
- Can-do Positive-attitude – We are always up for a challenge and are genuinely excited about work.
- Happy to Go the Extra Mile – We love to do more than is expected. No clock-punchers allowed.
- Competitive wages and 100% employer paid health, vision, dental benefits and 401k
- Healthy work-life balance (four day weekends every other weekend for our clinics). No evening, weekend, or holiday work (almost never)
- Three weeks paid vacation
- Paid time off between Christmas and New Year's Day
- Community service opportunities
- $300 toward Continuing Education credits (CE's)
- Positive and upbeat office environments and team members who take care of each other
- Fun company outings
- Miller Vein Perks do not apply to internships
- Be kind , caring , and compassionate. Be yourself
- Smile at every opportunity
- Ask why a lot
- Listen first
- Treat customer like family and way better than they expect
- Start with yes
- Keep learning . Get smarter at your job through training or books
- Offer to help teammates before they ask
- Compliment your peers for excellent work
- Find great people to join our team
- Figure out what doesn't work
- Have fun
- Share your ideas
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