Insurance Claims Manager

The primary responsibilities of the Insurance Claims Manager will be to oversee Mersino's comprehensive insurance program and risk management strategies and will be responsible for managing all aspects of our insurance programs, broker and Third Party Administrator (TPA) relationships, risk mitigation, and security systems. This role will encompass a wide range of responsibilities including contract review, claims management, camera and alarm system management and more, all with an aim of mitigating the company's risk position.

Typical Duties and Responsibilities:

• Oversee and coordinate all business insurance policies, including budgeting, forecasting, and renewal processes
• Assist with contract reviews, focusing on insurance and bonding requirements
• Lead communication efforts with internal staff, brokers, and surety companies to facilitate the timely delivery of project-specific bonds or project specific insurance policies; ensure ongoing management of bonds or insurance policies through the life of the project
• Manage all insurance claims, including oversight of third-party administrators, insurers, and defense attorneys
• Ensure efficient resolution of claims while minimizing financial exposure
• Oversee the subcontractor prequalification process, ensuring appropriate insurance coverage, certificates of insurance (COIs), and required paperwork are secured for indemnity and risk reduction
• Act as the primary resource for COI needs for all branch locations
• Manage and coordinate any prequalification processes that require SSG involvement
• Manage the company's camera and alarm systems, including access management and system functionality; ensure the security systems are operational and efficient on an ongoing basis
• Assist in the new branch startup process, including lease negotiations, evaluating insurance needs, securing appropriate limits, installing security systems, and training staff on the use of those systems
• Review and analyze terms and conditions associated with proposed Controlled Insurance Programs; Act as a liaison between all participants and complete the enrollment and reporting functions required by the project
• Review and analyze loss control and trending reports; Collaborate with the Safety department to develop appropriate action plans
• Stay up to date with trends in the construction insurance industry; Maintain a thorough working knowledge of insurance products, coverage, and pricing
• Assist with the compilation and development of data for the annual renewal of the corporate property and casualty insurance program
• Manage brokers, approve submissions, and negotiate terms and premiums

Qualifications:

• Bachelor's degree in risk management, insurance, finance, or a related field (Master's degree preferred)
• Proven experience as an Insurance and Risk Manager in a similar role, preferably in the construction industry
• Risk management certification (e.g., ARM, CRM) is a plus
• Strong knowledge of insurance products, coverage, and pricing
• Familiarity with security systems and access management

Specific Expectations:

• A professional demeanor
• Excellent written and verbal communication skills
• Excellent attention to detail
• Excellent analytical and problem-solving skills
• Effective communication and negotiation abilities
• Strong time management and organizational skills
• The ability to work under pressure to meet deadlines
• The ability to work a flexible schedule to meet job requirements
• Required intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or heavy equipment, some of which may be heavy or awkward