Call Center Representative

⭐ Customer Service Representative – Healthcare Call Center (On‑Site)

📍 Plymouth, MI | 💵 $21/hr | 📅 Full‑time | Contract-to-Hire

Training Provided • Career Growth • Great Work Environment

February 9th Start Date

About the Role

We are seeking a high‑performing Customer Service Representative to join a fast‑paced healthcare call center environment. In this role, you will handle inbound patient and provider calls , support prior authorization inquiries , and deliver exceptional customer service while navigating multiple computer systems.

This position is ideal for someone who enjoys problem-solving, multitasking, and helping people understand their healthcare and medication benefits.

What You’ll Do

• Handle a high volume of inbound calls (50–100 per day) from members, providers, and pharmacies.
• Answer questions related to prior authorizations, medication coverage, and general inquiries , including confidential health information.
• Perform follow-up outbound calls as needed to resolve issues.
• Navigate multiple internal systems and programs to research information and accurately update customer records.
• Ensure all information is entered with precision and attention to detail .
• Maintain strong performance in quality and accuracy metrics.
• Work collaboratively within a structured, metrics-driven call center environment.

Schedule & Training

📌 Must be available 7 days/week, between 5 AM – 10 PM

(A set schedule will be assigned within those hours.)

📝 Training Schedule:

• Monday–Friday
• 8:00 AM – 4:30 PM
• 4 weeks, on-site
• Includes 4 assessments — must average 90% to successfully complete training
• Participation is essential

⚠️ Mandatory overtime in January and February

Why You'll Love This Opportunity (Employee Value Proposition)

• Company promotes growth from within — many contractors convert to full-time and move into:
  • Tier 2 Support (with pay increase to $22/hr )
  • Quality
  • Workforce & Reporting
  • Claims, IT
  • Client Administration
  • Leadership roles
• Extensive industry training in pharmacy benefit management
• Full-time employees enjoy:
  • Tuition reimbursement
  • Travel/theme park/movie discounts
  • Quarterly bonuses
  • Career advancement opportunities

What We’re Looking For

✓ 1+ year of high-volume call center experience (within the last 2–3 years)

✓ Strong job stability (no jumpy resumes)

✓ Excellent customer service and communication skills

✓ Ability to handle confidential information

✓ Accurate data entry and computer proficiency

✓ Typing speed 30 WPM minimum

✓ Ability to multitask across multiple systems

Preferred:

• Healthcare or medical call center experience
• Pharmacy technician certification
• Bilingual candidates (any language)

Work Location

📍 On-site in Plymouth, MI

(Full address provided after interview scheduling)

Compensation

💲 $21.00/hr (non-negotiable)

⏳ Contract with strong potential for full-time conversion (8–9 months on average)

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Jan 19, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.