Patient Care Coordinator
- Provide administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments.
- Ensure customers receive the best service possible and concerns are satisfactorily resolved.
- Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
- Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
- Assist in securing insurance authorizations for patient cases as needed.
- Create patient account profile in the Medical Record system.
- Perform light shipping and receiving of medical device products and components.
- Maintain a clean office work environment.
- Accept cash payments from patients as appropriate.
- Comply with Corporate Compliance and HIPAA responsibilities.
- Perform other duties and special projects as assigned.
- Proficient in MS Office and databases.
- Outstanding communication and interpersonal skills.
- Demonstrated ability in critical thinking and problem-solving.
- Excellent organizational, analytical, and time management skills
- High school diploma or equivalent.
- Two years of office administrative experience, preferably in a medical/dental/therapy office.
- Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
- Knowledge of Medicare, Medicaid preferred.
- Customer service experience.
- Medical
- Vision
- Dental
- Paid time off
- Company holidays
- Floating holidays
- DailyPay by ADP
- 401k match up to 3.5%
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- 100% company-paid short & long-term disability
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