Client Ombudsman

Job Description

Job Description

General Statement:

Come join our team and make a difference in the lives of those in our community! Genesee Health System (GHS) is looking for energetic and caring people to join our dynamic clinical team.

We value our staff and think they deserve the best! Medical, vision and dental benefits available upon hire at no premium for our staff and their dependents. We also provide an annually loaded HSA of up to $2,300, a 5% match towards your retirement, generous paid time off (40 hours upon hire; 19 ½ days per year) AND 13 paid holidays.

Under the direction of the Manager of Customer Services, performs responsible tasks in providing comprehensive services to Genesee Health System (GHS) clients in Customer Services. Receives and responds to requests from GHS clients for information or assistance in individual service needs with direct and community based service providers. Attempts to resolve concerns at the service program level whenever possible. Works collaboratively with the Office of Recipient Rights to collect data and investigate concerns, which are brought to the attention of Recipient Rights; performs related work as required.

Minimum Requirements:

High school diploma or equivalent, ability to read and write, AND current or previous recipient of verifiable mental health, substance use disorder (must attest to remission or recovery with no abuse for at least one year), or developmental disability services (within the last five (5) years).

Must have achieved Certified Peer Support Specialist (CPSS) status through the Michigan Department of Community Health’s certification program. Will consider a candidate eligible for the CPSS training/examination. A candidate without the CPSS must take and pass the exam within twelve (12) months of hire to retain employment in this position.

Additional Requirements:

Must have a valid driver’s license, current insurance, and the use of a vehicle during working hours, OR reliable, available transportation. Ability to physically perform the tasks.

Essential Physical Demands:

• Vision – Position requires the ability to visually assess details at both near and far distances, as well as to perceive depth and spatial relationships with or without reasonable accommodations.
• Hearing – Position requires the ability to receive and respond to verbal communication with or without reasonable accommodations.
• Lifting, Standing, and Walking With or Without Reasonable Accommodations:
  • Position requires the ability to lift up to 35lbs on an occasional basis
  • Position requires the ability to regularly stand for extended periods of time
  • Position requires the ability to walk at a minimum of 35% up to a maximum of 65%
• Position will require the ability to occasionally stoop, bend, or reach to perform work tasks with or without reasonable accommodation
• Position must be able to perform tasks requiring manual dexterity, including the use of hands and fingers for handling, grasping, typing, writing, or operating equipment with or without reasonable accommodation.

BARGAINING UNIT: AFSCME

FLSA STATUS: NON-EXEMPT