Customer Service Representative - CPAP/Respiratory

Job Description

Job Description

???? Now Hiring: Customer Service Representative – CPAP/Respiratory

???? Location: 26834 Lawrence Ave., Center Line, MI 48015
???? Schedule: Monday–Friday | 8:30 AM – 5:00 PM

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

???? The Role: Customer Service Representative – CPAP/Respiratory

In this role, you’ll assist patients over the phone with scheduling, insurance, and equipment questions—ensuring they receive the care and supplies they need.

???? What We're Looking For

• High School Diploma or equivalent

• At least 3 years of experience in a call center or customer service role—bonus if it’s in health care!

• Strong verbal & written communication skills

• Proficient in using computers and managing data

• Experience with multi-line phone systems

• Highly organized and detail-oriented

• Calm under pressure and compassionate with every caller

???? What You’ll Be Doing

• Take incoming calls from patients, caregivers, and providers, offering friendly, knowledgeable support
  

• Accurately enter new patient information, including diagnoses, physician details, insurance, and product needs

• Process physician orders, verify insurance, and ensure orders are complete and ready to go

• Keep patients and providers in the loop with timely updates and follow-up calls to ensure satisfaction

• Manage a multi-line switchboard, routing calls efficiently to keep operations running smoothly
  

• Resolve concerns, answer questions, and make sure patients feel cared for every step of the way

• Work with internal teams to keep communication flowing and patient care seamless

???? Perks & Benefits

• Competitive pay ????

• Full benefits: Medical, Dental, Vision & Life Insurance ????

• Paid time off + floating holiday ????

• 401(k) Retirement Savings Plan ????

• Training and growth opportunities ????