EV Warranty Specialist and WSC Lead

Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Global Tech Center three times per week, at minimum or other frequency dictated by the business.

Relocation:

This job may be eligible for relocation benefits.

The Role:

As a Warranty Specialist – Electric Vehicles & Support Center (WSC) , you will be an integral part of General Motors’ Dealer Warranty and Service Operations (DSWO) team within the General Motors Customer Care and Aftersales Division. DSWO supports GM’s global dealer network by providing tools, training, and warranty administration to drive operational excellence.

This position plays a critical role in supporting electric vehicle (EV) warranty operations and managing processes and claims payments at the Warranty Support Center (WSC). You will help ensure continuous improvement in paying warranty claims right the first time, overall claims payments, dealer and customer satisfaction and profitability.

What You'll Do (Responsibilities):

Electric Vehicle (EV) Warranty Operations

Provide EV safety guidance through service procedure oversight.

Monitor and manage dealership EV compliance status in the Global Warranty Management (GWM) system.

Collaborate across GM Brand teams to advocate and enforce EV compliance standards.

Oversee EV crossline development with dealers and ensure alignment with compliance expectations.

Coordinate with GM Technician Training Teams to validate that all EV warranty training requirements are met.

Lead and support GWM-related IT initiatives, including:

Technician training validations

3rd-party labor time guide integration

EV compliance enforcement tools

Policy & Procedure (P&P) enhancements

Gather field feedback on emerging EV issues and work cross-functionally to implement solutions in GWM and policy documentation.

Present upcoming changes, key issues, and initiatives to field teams and dealership partners.

Warranty Support Center (WSC) Management

Ensure consistent adherence to claims processing standards at the WSC.

Develop and implement innovations to improve claim review quality and processing efficiency.

Collaborate with field teams to address and resolve complex warranty claim issues.

Monitor and ensure compliance with regulatory requirements involving 3rd-party labor time guides.

Analyze claims processing data to identify trends and proactively implement solutions.

Maintain and report on WSC performance metrics and data dashboards.

Provide strategic leadership for change management within the WSC.

Address escalated issues from WSC team leads and specialists requiring advanced support.

Support escalations from Vehicle Distribution Centers (non-transportation related damages).

Leverage artificial intelligence (AI) to enhance data mining and claims processing accuracy in GWM.

Your Skills & Abilities (Required Qualifications):

Experience leading continuous improvement (OpEx, Six Sigma, Lean) projects.

Proven understanding of electric vehicle (EV) architecture.

Proven experience in warranty claims administration, including claim review, validation, and compliance within EV and traditional vehicle platforms.

Bachelor’s degree in Engineering, Automotive Technology, or a related technical field (or equivalent work experience).

What Can Give You A Competitive Edge ( Preferred Qualifications)

Familiarity with Global Warranty Management systems and processes.

Knowledge of General Motors warranty policies and claim submission processes.

Previous experience working in or supporting in an automotive dealership environment.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

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