Installation Tech - Auto Accessories

Job Description

Job Description

POSITION SUMMARY

The Installation Technician will be an integral part of our retail store service team and are responsible for the installation, maintenance, and troubleshooting of various aftermarket components on various vehicles. This role is designed for those who are passionate about automotive work and will require a combination of technical skills, customer service abilities, and adherence to safety standards to ensure that installations meet both performance and regulatory requirements.

CORE FUNCTIONS

Installation of Aftermarket Parts :

• Install a variety of aftermarket automotive parts, including but not limited to lift kits/suspensions, wheels / tires, running boards, bed covers, bed liners, lighting systems, and performance enhancements.
• Follow manufacturer guidelines and safety standards to ensure proper installation/fitment.
• Adhere to RealTruck’s standards.

Vehicle Inspections, Quality Control, and Troubleshooting :

• Conduct thorough inspections of completed installations to ensure quality and functionality after returning vehicles to customers.
• Diagnose and resolve any issues related to the installation of parts, utilizing both technical knowledge and diagnostic tools.
• Navigate computer systems for alignment machines and recording work order information.

Customer Interaction :

• Communicate effectively with service manager and customers to understand their needs and preferences.
• Provide professional advice on product selection and installation options when necessary.
• Provide training on products as needed to ensure customers understand functionality and uses products in a safe manner.

Process Optimization

• Identify bottlenecks in the installation process and propose solutions to improve workflow.
• Work with the General Manager and retail store team to streamline work processes and reduce turnaround times and errors.
• Share best practices and refine methods.
• Provide feedback on new parts and equipment to help improve product offerings.

Safety and Compliance :

• Adhere to all safety protocols and company policies during installations.
• Ensure all installations comply with local, state, and federal regulations.
• Remove all fluids, lubricants and components as required in a safe and efficient manner, where applicable.

Documentation and Reporting :

• Maintain accurate records of installations, including parts used and work completed.
• Report any issues, delays, or additional requirements to the leadership team.
• Manage inventory and tooling requirements
• Partner with GM to create Installation Operations Manual

Equipment Maintenance :

• Regularly inspect and maintain tools and equipment to ensure functionality and safety.
• Notify management of any repairs or replacements needed for equipment.

Collaboration and Teamwork :

• Work closely with other team members to ensure seamless operations.
• Participate in/facilitate training sessions and stay updated on the latest automotive technologies and products.

QUALIFICATIONS & REQUIREMENTS

Education and Experience

• High school diploma or equivalent required; technical certifications in automotive or related fields preferred.
• Minimum 2 years of experience in automotive installations/restoration or related field required.

Required Licenses

Valid driver’s license and a clean driving record.

Skills, Ab ilities, and Knowledge

• Strong mechanical aptitude and proficiency with hand and power tools.
• Strong analytical skills to troubleshoot issues that arise during installations or repairs.
• Excellent communication skills to interact positively with customers and address their concerns effectively.

Travel

Minimal – 10%.

COMPETENCIES

• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
• Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

SUPERVISOR RESPONSIBILITIES

Lead: working team member who coordinates, supports, trains, and is a knowledge resource for other team members. No direct reports or supervisory responsibility.

PHYSICAL REQUIREMENTS

This position is subject to Heavy Work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Physical Activities

This position is subject to the following physical activities: climbing, balancing, bending, lying down, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, and hearing.

Visual Acuity

The worker is required to have visual acuity to operate motor vehicles or heavy equipment as well as install small and/or large accessories to vehicles.

Working Conditions

The worker is subject to inside and outside environmental conditions, including heat, cold, noise, vibration, and hazards from a vehicle mechanic-like environment.

About RealTruck

RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck’s 6,000+ associates operate from 35+ facilities across four continents. RealTruck’s industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company’s omni-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnerships.