Assistant General Manager
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Assisting the Operational and Financial Management of the Property
• Verifies that all brand standards are being maintained in each area of the property.
• Verifies that all team members meet or exceed all brand requirements.
• Manages the operation of the all property departments.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Verifies that a viable key control program is in place.
• Maintains current licenses and permits as prescribed by local, state and federal agencies.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Complies with all corporate accounting procedures.
• Performs required annual Quality audit with GM and RD. Supporting the Management and Development of Departmental Teams
• Stays readily available/approachable for all employees.
• Extends professionalism and courtesy to employees at all times.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
• Sets clear performance expectations with the General Manager.
• Assists team supervisors with constructive coaching and counseling.
• Solicits feedback for continuous improvement. Managing the Guest Experience
• Extends professionalism and courtesy to guests at all times.
• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them. Conducting Human Resource Activities
• Verifies that orientations for new team members are thorough and completed in a timely fashion.
• Takes proactive approaches when dealing with employee concerns.
• Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place. Performs other duties as assigned and needed. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Jobs
CNC Lathe and Multi‑Spindle Screw Machine Specialist
Job Description Job Description Your Next Move in Advanced Machining Are you energized by complex setups, fine-tuning offsets, and seeing flawless components roll off the line? Autocam—part of N…
Front Desk Customer Care Representative
Job Description Job Description Benefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for…
CNC Programmer/Operator
Job Description Job Description CNC Programmer & Operator Location: Redford, MI Type: Full-Time Shifts: ● 1st Shift: 6:00 AM – 2:30 PM ● 2nd Shift: Training on 1st shift, then 3…
Multi- Family Area Vice President
About Us RAM Partners, LLC, is a full-service real estate management company that manages more than 80,000 apartments throughout the United States. We specialize in multi-family community manageme…
Automotive Service Technician
AUTOMOTIVE SERVICE TECHNICIAN Are you a technician interested in a TIERED Pay Plan, Longevity BONUS Program, On-the-Job training, and so much more? If so, this opportunity is for you! LaFontaine- …
Showroom Manager
Job Description Job Description Showroom Manager Duties: Create and maintain a professional, welcoming experience for showroom customers Properly maintain showroom displays Maintain show…
GMNA Order Fulfillment Sales Planner / VOM Specification Writer / Order Manager
Description The Role The Sales Planner / Vehicle Order Management (VOM) Specification Writer / Order Manager ensures accurate vehicle specification tables and smooth order flow for new model yea…
Shipping & Receiving Clerk
Job Description Job Description Benefits: ~401(k) ~ Competitive salary ~ Dental insurance ~ Free uniforms ~ Health insurance ~ Paid time off ~ Vision insurance Shipping & Receiv…
Business Development Manager
Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow th…
Store Manager
Job Description Job Description Benefits: Bonus based on performance Company parties Competitive salary Free food & snacks Employee discounts Free uniforms Benefits/Perks …