Summer Internship - Customer Success Engineer (CSM)

People Driven Technology, Inc is a fast-growing, modern technology integrator focused on delivering innovative IT solutions across the Midwest. We are a family-owned, local firm that focuses on simple, scalable business and technical outcomes for our clients. We leverage our decades of the combined business, technology, and engineering experience to deliver these outcomes, in a methodical manner. We’re not out to build and measure our business based on revenue but rather by the collective successes of our customers. We believe that mutual integrity, passion, and teamwork are the cornerstone values that define the relationships with our customers and strategic partners. When we engage we are all-in so to better those we serve.

Join People Driven Technology’s 2025 Summer Internship Cohort as the Customer Success Engineer (CSE) Intern . This in-office opportunity provides hands-on experience supporting technical analysis, reporting, and client-facing initiatives while working closely with our Customer Success team. Interns gain practical exposure to IT solution optimization, data-driven decision making, and the intersection of technology and customer experience at our Byron Center, MI headquarters.

What You Would Do

• Assist the Customer Success Engineeringathering and analyzing technical data related to client IT environments.
• Help prepare customer-facing reports that summarize system performance, trends, and optimization opportunities.
• Support the creation and maintenance of client-specific Success Plans and related documentation.
• Aid in tracking key performance metrics and helping align them with client businessobjectives.
• Participate in internal and client meetings toobserveand support periodic business reviews.
• Assistwith monitoring scheduled and unplanned support requests to help ensure service levels aremet.
• Helpmaintainaccurateand up-to-date client solution documentation.
• Supporttrackingsystem software upgrades, patching schedules, and other technical lifecycle activities.
• Collaborate with internal teams—including Professional Services, Engineering, and Support—to help drive positive client outcomes.
• Assistwithidentifyingpotential technical issues or opportunities for improvement and help present findings to the CSE and CSM.
• Support the coordination of information between Sales, Architects, and Customer Success teams toidentifyadditionalopportunities within existing accounts.
• Develop an understanding of how technology solutions support client business goals.
• Provide administrative and project support for customer success initiatives and process improvements.
• Other duties or projects as assigned

What We Are Looking For

• Currently pursuing abachelor's degree in Information Systems, Computer Science, Business, or a related field.
• Strong interest in technology, customer success, and client-facing roles.
• Basic understanding of IT concepts, networking, or enterprise technology solutions.
• Proficiencyin Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Exposure to or willingness to learn PSA platforms such as ConnectWise.
• Strong analytical and problem-solving skills with the ability to interpret data.
• Excellent verbal and written communication skills.
• Ability to translate technical information into clear, business-friendly language.
• Strong organizational skills and attention to detail.
• Ability to work independently while also collaborating effectively within a team.
• Customer-focused mindset and professional demeanor.
• Availability to work in-office at PDT’s headquarters in Byron Center, MI throughout the summer.

What We Would Offer You

• Competitive compensation.
• Experience in specific field / in the Technology space
• Collaborative and welcoming office culture.