Hotel Front Desk Agent

Job Description

Job Description

Position Summary

The Front Desk Agent is responsible for providing outstanding guest service and ensuring a positive guest experience from check-in to check-out. This role serves as the first point of contact for guests and plays a key role in maintaining smooth front desk operations while promoting a welcoming and professional hotel environment.

Key Responsibilities

• Welcome guests and provide efficient check-in and check-out services
• Answer phone calls, emails, and guest inquiries in a professional manner
• Process reservations, cancellations, room assignments, and payment transactions
• Provide guests with information about hotel amenities, services, and local attractions
• Resolve guest concerns and complaints promptly and courteously
• Maintain accurate guest records and update reservation systems
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
• Handle cash, credit card transactions, and daily balancing procedures
• Promote hotel services, upgrades, and special offers when appropriate
• Maintain a clean, organized, and professional front desk area
• Follow hotel policies, procedures, and safety standards

Qualifications

• High school diploma or equivalent required
• Previous customer service or hospitality experience required
• Strong communication and interpersonal skills
• Basic computer and data entry skills
• Ability to multitask and work in a fast-paced environment
• Professional appearance and positive attitude
• Strong problem-solving and organizational abilities
• Flexible schedule, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 25 pounds occasionally
• Ability to perform repetitive tasks such as typing and phone communication

Work Schedule

• Full-time
• Shifts may include mornings, evenings, weekends, and holidays

Compensation & Benefits

• Competitive hourly wage
• Employee discounts on hotel stays
• Paid time off and holiday pay
• Career growth opportunities within the hospitality industry