Store Office Representative

Job Description

Job Description

Description:

Southfield, MI

Michigan's premier home furnishings retailer has an immediate opening for a Part-Time Store Office -Customer Service. The position provides customer service and clerical support for the store. Assist customers in resolving their questions, concerns, and issues on purchases.

Essential Duties and Responsibilities:

• Assist customers in resolving their questions, concerns, and issues on purchases.
• Answer incoming telephone calls; direct callers to the appropriate person.
• Recording details of comments, inquiries, complaints, and actions taken.
• Process customer invoices and payments on purchases.
• Ability to effectively communicate verbally and in writing
• Strong customer orientation with excellent interpersonal communication skills
• Responding to customer inquiries promptly.
• Demonstrated ability to handle multiple tasks simultaneously
• Balance cash drawer daily at the end of the shift.
• Team player

Applicants will be required to undergo a background screening, a pre-employment physical, and a drug screen.

Requirements:

-High School Diploma or equivalent

-A minimum of one (1) year of customer service or related retail sales experience

Working some evenings, weekends, and holidays. The store is closed on Wednesday.

Work Days and Hours:

Saturday 10 am - 6 pm

Sunday 12 pm- 5pm

Monday 10 am- 6 pm

-Training is provided and 401K contribution is offered.