Strategic Account Manager - Collision Industry - US

Field role / Company Car provided

We are looking for a Strategic Account Manager to join our Automotive Refinish team!

Come create chemistry with us!

BASF Automotive Refinish Coatings Solutions offers high-quality refinish paint brands and paint-related products to body shops from around the world. Our solutions are approved by the world’s leading automotive manufacturers for the repair of their vehicles. We provide collision centers with a vast array of solutions that help drive their business performance and efficiency. At the heart of our business are our people and our trainers who take care of our customers’ needs, including car painting skills, advanced body shop management solutions, and sophisticated management solutions.

As the Strategic Account Manager, you will serve as the primary relationship owner for BASF’s most critical multi-site collision repair customers. You will work closely with stakeholders to deploy teams of Technical and Business Development Specialists to drive profitability and performance efficiencies across customer sites. You will collaborate with Sales, Marketing, and Supply Chain teams to drive operational excellence, technical performance, and profitable growth. This role is pivotal in aligning customer success with BASF’s strategic objectives in the automotive refinish market.

As a Strategic Account Manager - Collision Industry - US, you create chemistry by...

• Serving as the executive-level liaison for the assigned account(s), managing relationships with C-suite and senior leadership across the customer’s organization.
• Developing and executing a comprehensive strategic account plan aligned with both BASF’s business goals and the customer’s growth objectives.
• Leading business reviews, maintain performance scorecards, and continuous improvement initiatives.
• Indirectly managing a team of Technical Specialists assigned to the account, ensuring alignment with customer needs and BASF’s service standards.
• Coordinating with internal stakeholders (Sales, Marketing, Technical Services, Distribution, and Supply Chain) to ensure seamless execution of account strategies.
• Driving organic sales growth and customer retention through value-based selling and solution development.
• Leading contract negotiations, pricing strategies, and forecasting activities.
• Monitoring and reporting on key performance indicators (KPIs), customer satisfaction, and financial performance.
• Identifying and implementing process improvements and training to enhance technical efficiency and operational performance at customer sites.
• Collaborating with the Business Development team to introduce new technologies, digital tools, and sustainability initiatives.
• Analyzing and reporting market trends, competitive positioning, and customer financials to inform strategic decisions.
• Providing insights on insurance, OEM, and industry partnerships that influence customer success and BASF’s market relevance.

If you have...

• Bachelor’s degree in business, marketing, or a related field (preferred); MBA or advanced degree is a plus.
• Minimum 10 years of experience in national strategic account management or sales leadership within the automotive collision or coatings industry.
• Proven success managing large, complex customer relationships across multiple regions or business units.
• Deep understanding of the collision repair ecosystem, including MSOs, investors, insurance networks, OEM certification programs, and adjacent influencers.
• Strong leadership, communication, and negotiation skills with the ability to influence at all organizational levels.
• Experience managing technical teams or service delivery functions for large-scale customers (preferred).
• Proficiency in CRM tools, data analysis, and digital collaboration platforms (preferred).

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF . We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact [email protected] to report fraud.

Pay transparency

BASF is committed to pay transparency practices. The competitive Pay Range for this role is $155,000 - $185,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.