Client Services Specialist

Job Description

Job Description

Location: Farmington Hills, Michigan (Onsite)
Compensation: $18.00 - $20.00 per hour, based on experience and qualifications.

About Stillman Law Office

Stillman Law Office is a multi-state creditors' rights law firm headquartered in Farmington Hills, Michigan. We are committed to delivering exceptional client service while maintaining the highest standards of professionalism, compliance, and operational excellence.

We are seeking a detail-oriented and client-focused professional to join our team as a Client Service Liaison . This role serves as a key connection between the Firm and our clients, helping ensure that client needs are met through effective communication, accurate data management, and meaningful reporting and analysis.

The ideal candidate thrives in a fast-paced environment, enjoys building relationships, and is committed to delivering outstanding service while supporting operational success.

Position Summary

The Client Service Liaison is responsible for maintaining strong client relationships, supporting client-facing initiatives, managing and analyzing business data, and providing operational support to ensure an exceptional client experience. This role requires strong communication skills, attention to detail, and the ability to balance multiple priorities while maintaining high levels of accuracy and professionalism.

Key Responsibilities

• Build and maintain strong client relationships while ensuring compliance with client requirements, Firm standards, and applicable regulations.
• Serve as a liaison between clients and internal departments to facilitate communication and support client needs.
• Process, maintain, and update business data accurately and efficiently.
• Generate, analyze, and interpret reports to identify trends and provide actionable insights.
• Monitor and respond to client inquiries in a timely and professional manner.
• Collaborate with team members and cross-functional departments to support operational objectives and client expectations.
• Maintain accurate documentation and records within Firm systems.
• Identify opportunities for process improvement and support initiatives that enhance operational efficiency and client satisfaction.
• Ensure timely completion of assigned tasks while maintaining exceptional attention to detail and quality standards.
• Contribute to special projects and perform other related duties as assigned to support departmental and Firm objectives.

Qualifications

Skills & Abilities

• Strong team-oriented mindset with the ability to achieve both individual and team goals.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Effective time-management and prioritization skills.
• Strong analytical and problem-solving abilities.
• Commitment to delivering outstanding client service.
• Ability to manage multiple priorities in a high-volume, deadline-driven environment.
• Ability to work independently while collaborating effectively within a team environment.

Technical Skills

• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to learn and adapt to new systems and technologies.
• Experience utilizing reporting tools and business systems is a plus.

Preferred Experience

• One to two years of experience in a law firm, legal department, client services, administrative support, collections, financial services, or a related professional environment.
• Experience working with data management, reporting, inventory management, account maintenance, or client-facing responsibilities.
• Experience supporting clients in a service-oriented environment.
• Experience with Cogent or similar collections management software is preferred.

Benefits

Stillman Law Office offers a competitive benefits package designed to support the health, well-being, and professional growth of our employees, including:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid time off (PTO)
• Opportunities for professional growth and advancement
• Collaborative and team-oriented work environment

Pre-Employment Requirements

Employment is contingent upon successful completion of:

• Background check
• Drug screening

Equal Employment Opportunity

Stillman Law Office is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.

Join Stillman Law Office and help deliver exceptional client experiences while contributing to a high-performing, service-focused team.

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