Administrative Assistant - Resource Development

POSITION SUMMARY

As the Resource Development Administrative Assistant at United Way of South Central Michigan (UWSCMI) you will play a crucial role in supporting the organization's mission by providing people and value-centered administrative support. You will be responsible for ensuring effective daily operations of and contributing to the overall effectiveness of the team.

This position is responsible for performing a variety of general administrative functions. Provides administrative support for the Executive Development & Marketing Officer (EDMO), works closely with the full department team, supports individual team members, supports specific physical office locations and works across other departments when necessary to support additional departments in the organization.

This is a hybrid position based out of the Lansing office with a minimum of 3 days in the office with occasional travel within our organizational footprint (Calhoun, Clinton, Eaton, Ingham, Jackson, Kalamazoo).

KEY RESPONSIBILITIES

Equity, Diversity and Inclusion

• Contributes to an equitable, diverse, and inclusive organizational culture that centers people in every solution, process, and function.

Executive and Departmental Support

• Supports the EDMO, departmental team, and individual team members by coordinating logistics, publishing meeting schedules, and preparing agendas, minutes, and related materials.
• Manages the EDMO's calendar by exercising discretion and decision-making to prioritize requests and ensure strategic priorities are met in a timely manner.
• Provides general support to the departmental team as directed by the EDMO.
• Responds to routine questions and requests, referring higher-level inquiries to the EDMO and/or major gifts, corporate relations, and marketing directors, as appropriate.

Donor and Fundraising Support

• Completes special projects as directed by the EDMO, Major Gifts, or Corporate Relations Director, including donor review, research, summarization, and analysis of information.
• Supports Major Gift Officers' caseloads by managing donor correspondence and files within the donor database, including uploading mass touchpoints.
• Produces and maintains tracking reports for Major Gift and Mid-Level Officers, including monthly giving updates.
• Creates and maintains monthly reports, as required by management, to accurately reflect departmental activity and performance.

Marketing and Communications Support

• Supports the Marketing Director with ordering and coordinating marketing materials.
• Leads the implementation of the direct marketing strategy.

General Office Administration

• Maintains confidentiality and protects organizational operations by safeguarding sensitive information.
• Provides clerical support and reception services at Capital Area office locations by maintaining a professional office environment, ensuring equipment is functional, answering phones, and welcoming guests and partners.

Event Coordination:

• Assist in planning and coordinating logistics for events, including meetings, conferences, workshops, and department related events.
• Coordinate catering, venue setup, and logistical arrangements. Provide on-site support during events to ensure smooth operations and attendee satisfaction.

Performs other related duties as assigned.

JOB REQUIREMENTS

• Demonstrates a commitment to equity, diversity and inclusion and ability to apply anti-oppressive and anti-racist principles in the workplace.

• Experience coordinating multiple, complex initiatives at the same time with a strong attention to detail and ability to advance projects and initiatives as part of a team. Previous experience in customer service, administrative support, and a passion for equity, diversity, and inclusion initiatives is preferred. Experience may be supplemented with formal education such as a high school diploma or associate's degree.
• Exceptional working knowledge of Microsoft Windows and Microsoft Suite applications including Word, Excel, Outlook, and PowerPoint programs. Experience with Microsoft Teams platform is a plus.

• Ability to prioritize and manage multiple projects at the same time.

• Ability to manage one's own time effectively with support and feedback from team members.

• Strong and adaptable written and verbal communication skills to communicate effectively with a wide range of people including community members, nonprofit and corporate partners, colleagues, and more.

• Demonstrated ability to perform a wide variety of complex administrative procedures and practices.

• Demonstrated ability to exercise independence of action in administrative matters, and use discretion, care, and people-centered approaches in interactions.

• Delivers positive, responsive, and caring service that reflects the United Way's vision and values.

• The ability to maintain the confidentiality of highly sensitive information.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Ability to work in front of a computer for extended periods of time.
• Frequent sitting, standing, and walking.
• Reliable transportation for travel within our six-county footprint. Use of a personal motor vehicle for transportation requires proof of insurance and the driver must have a valid Driver's license. (Note: mileage for work travel is reimbursed at the IRS mileage rate.)
• Moderate level of stress caused by tight deadlines.
• Occasional work outside of normal business hours.
• Successful completion of a criminal background check.
• Candidate must be able to work successfully in a remote environment with private office space and high-speed internet.

SALARY: All of the roles within UWSCMI have pay ranges that commensurate with the knowledge, skills, and abilities of the successful candidate. The hourly rate for this role is $22.18.

ABOUT UWSCMI

United Way of South Central Michigan (UWSCMI) gathers the power of three legacy organizations-Capital Area United Way, United Way of the Battle Creek and Kalamazoo Region, and United Way of Jackson County-to mobilize financial and volunteer resources, partners, and voices, creating equitable and lasting change for the most vulnerable people in our communities.

Our vision: Strong, caring communities where every person is valued, thriving, and connected for the common good.

Our path: Our work lifts our local communities by reducing racial and economic disparities; addressing the needs of ALICE (Asset-Limited, Income Constrained, Employed) households in financial stability, education, health, and basic needs; and creating opportunities for every person to reach their full potential.

EQUITY, DIVERSITY, AND INCLUSION

UWSCMI is committed to dismantling systemic inequities that continue to cause harm for Black, Indigenous, and other People of Color (BIPOC), Lesbian, Gay, Bisexual, Transgender, Queer, Intersex and Asexual (LGBTQIA+) people, women, and people with disabilities. We believe that these communities must be centered in the work we do. We strongly encourage applications from people with these identities or who are members of other marginalized communities. We are continuously building capacity and accountability into our policies, practices, and partnerships. We seek those who can lead and move alongside us in this work.

NOTE

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

BACKGROUND CHECK DISCLOSURE

We require background checks for certain roles. The checks are completed by ProScreening and results are only ever communicated to the Hiring Manager if they may impact someone's employment. We do not use prior arrests, only convictions. These convictions will only be considered as hiring criteria if they are directly connected to the roles & responsibilities of the job (for example, financial related convictions for a finance officer). We know that the criminal legal system is not equitable, and negatively impacts marginalized communities - specifically people of color - at rates much higher than other identities. This is why our background check process is only in place for explicit situations.

TOTAL REWARDS PACKAGE

United Way of South Central Michigan offers a competitive total rewards package including a competitive salary, medical coverage with an employer contribution of 85% towards single coverage and 70% towards dependent coverage, dental and vision with a 90% employer contribution towards single and dependent coverage, life insurance with an employer-paid benefit of 2 times annual salary, short-term disability and long-term disability effective the date of hire. In addition, United Way provides a 10% employer contribution into the 403(b) retirement plan each year with full vesting after 3 years of service and 20 days Paid Time Off, 13 days Paid Sick Time, 5 Paid Volunteer Days, 3 Floating Holidays and 11 Paid Holidays each year (Paid time off, sick time. Paid volunteer time and floating holidays are prorated the first year).