Help Desk Analyst

Job Summary:

We are seeking a reliable and customer-oriented Help Desk Technician with 2+ years of experience to provide technical support to end-users. This role involves troubleshooting hardware and software issues, resolving service requests, and ensuring smooth day-to-day IT operations.

Key Responsibilities:

Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and basic networking issues.

Respond to support requests via phone, email, and ticketing systems.

Install, configure, and maintain hardware and software.

Assist with user account setup, password resets, and access permissions.

Document issues and solutions in the help desk knowledge base.

Escalate unresolved issues to IT staff when necessary.

Support onboarding/offboarding processes including equipment setup and recovery.

Maintain inventory of IT equipment and supplies.

Qualifications:

Minimum of 2 years of experience in a help desk or IT support role.

Proficiency in Windows OS, Microsoft Office Suite, and basic networking concepts.

Familiarity with ticketing systems (e.g., Zendesk, Freshservice, ServiceNow).

Strong troubleshooting and communication skills.

Ability to work independently and manage multiple tasks.

Technical certifications (e.g., CompTIA A+, IT Fundamentals) are a plus.

Preferred Skills:

Experience supporting remote users and basic VPN troubleshooting.

Familiarity with Active Directory and basic user management.

Understanding of IT support best practices and customer service principles.

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Flint,MI.

Application Deadline

This position is anticipated to close on Sep 19, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.