Service Administrator - III

Job Title: Service Administrator - III

Location: New Hudson, MI / Onsite
Schedule: Monday–Friday, 9:00 AM – 5:00 PM

The Service Administrator serves as the first point of contact for customers at the branch. This role promotes quality customer service, supports operational efficiency, and assists in increasing business within the location. The position involves customer interaction, administrative coordination, and basic service support within an automotive or repair facility environment.

Key Responsibilities

Customer Service & Front Desk Support

• Serve as the first point of contact for customers (in-person and by phone)

• Develop and maintain positive customer relationships

• Assess customer needs and gather relevant information

• Provide status updates on service requests as needed

• Promote a customer-focused experience

Administrative & Operational Support

• Scan incoming products into the system

• Create and initiate work orders in appropriate systems

• Document service details accurately in management systems

• Assist trucks with parking coordination in the rear lot

• Support warranty processing (preferred but not required)

Service & Technical Support (as applicable)

• Translate customer complaints into basic troubleshooting plans

• Document troubleshooting steps and service actions

• Utilize electronic service tools when required

• Assist with technical escalations following internal procedures

• Support service documentation for payment and historical tracking

Required Skills & Competencies

• Strong computer skills

• Excellent verbal and written communication

• Comfortable in a customer-facing environment

• Ability to manage conflict professionally

• Strong customer focus and relationship-building skills

• Organized and detail-oriented

• Ability to follow procedures and document accurately

Preferred Experience

• Background in automotive service, repair facilities, or service departments

• Experience as a service writer or service technician

• Exposure to warranty processing (a plus)

Education

• High school diploma or equivalent required

• Additional technical training is a plus

Experience

• Relevant work experience in a service, automotive, or repair environment preferred

• Specialized skills obtained through training or on-the-job experience are beneficial

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.


System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.


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Ref: #193-Precision Oakridge