Technical writer

Job Description

Oracle Data Center Operations (DCO) has an opportunity for a Technical Writer who will be responsible for identifying, evaluating, and documenting Oracle Cloud Infrastructure (OCI) processes. You will work with technical experts across OCI to standardize processes across OCI's data center footprint, including editing content for readability and accuracy, evaluating and incorporating feedback to iterate on published processes, and carrying out administrative tasks in our knowledge management system.

Responsibilities

You need to be highly motivated, self-driven, and have a combination of strong analytical, communication, and project skills. You will also:

• Work with data center technicians, engineers, program managers, and other teams to create new and edit existing documentation.

• Deliver accurate documentation related to physical cloud infrastructure, cloud software products, security, and compliance.

• Collaborate with team members to ensure consistency in our writing process workflows and style guidelines.

• Be involved in strategic initiatives related to knowledge base tools and global best practices.

• Collaborate with subject matter experts to create, edit, and maintain knowledge articles that are used by our data center technicians.

• Review and audit documentation from subject matter experts to ensure consistency in appearance and content.

• Seek feedback on documentation to identify improvement opportunities.

• Assist on special projects or activities as needed.

• Contribute to strategic and functional planning for technical content development.

Required Qualifications:

• 5 to 12 years of technical content creation and editing experience with a focus on runbooks and standard operating procedures.

• Bachelor's or Master's degree in a writing/communications field, a certificate in technical writing/content strategy, or equivalent relevant work experience.

• Significant experience building commercial, enterprise-class technical content from scratch, with a demonstrated track record of implementing innovative approaches to technical writing challenges.

• Excellent written and verbal communication skills with strong attention to detail.

• Exceptional presentation and facilitation skills in English.

• Proficiency with the knowledge management lifecycle for document creation, reviews, and updates.

• Experience working across global teams and creating content for a global audience.

• Demonstrated usage of industry-standard style and writing guidelines (for example: Microsoft Style Guide/MSTP, Simplified Technical English ASD-STE100).

• Working knowledge of XML, HTML, CSS, and other web-based code related to the delivery of written and visual content.

• Experience with knowledge base and ticketing systems, such as Confluence and Jira.

• Strong team player with outstanding communication, organization, and interpersonal skills.

• Experience working in a fast-paced and continuously evolving environment.

• Ability to work independently and lead others during projects.

Preferred Qualifications:

• Some experience editing graphics and videos.

• Knowledge of cloud infrastructure concepts and technologies.

• Knowledge of cloud data center operations or experience with industrial, manufacturing, or medical devices.

• Knowledge of regulatory and compliance standards such as NIST or PCI.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $37.55 to $85.63 per hour; from: $78,100 to $178,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.