Service Advisor

We are looking to hire a talented Service Advisor to join our team and grow with us. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. In addition to offering a positive work environment, we offer a generous benefits package! 

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Greeting customers, answering phones and questions
• Opening and closing repair orders
• Ensuring proper company and warranty processes are followed
• Preparing and presenting accurate repair estimates
• Obtaining repair authorizations
• Keeping all parties updated on diagnostics and repair progress
• Supervising the shop operation and workflow during the shift
• Distribute work between technicians efficiently ensuring daily inventory of technicians’ time is sold to service customers

 

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Clean driving record
• Strong technical / mechanical background in the transportation field

What We Offer

• Medical, Dental, and Vision
• 401K Plan
• Paid time off and sick time
• Growth opportunities
• Family owned and operated

At West Michigan International (WMI) and K&R Truck Sales, we are a locally owned group of companies devoted to bringing our customers the very best when it comes to a full-service truck dealership. We are based in West Michigan with 5 locations in Grand Rapids, Holland, Kalamazoo, Lansing, and Muskegon to support our customers with an extensive service department, dedicated tire and trailer departments, 3 complete body shops, parts including delivery, a fleet of mobile service trucks, towing, and a laser focus on customer service. This is all in addition to truck sales, leasing/rental, and financing.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.