Help Desk Technician - Caledonia Area

Job Description

Job Description

Help Desk Technician | Caledonia, MI

Salary Range: $51,000 - $78,000 depending on experience

Are you a meticulous professional with a passion for excelling in help desk technician? The Pivot Group is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Caledonia seeking experienced Help Desk Technicians.

The Opportunity

We are working with companies in Caledonia that are adding Help Desk Technicians to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

• Provide first-line technical support for IT hardware, software, and network issues.
• Troubleshoot and resolve problems with manufacturing execution systems (MES), industrial PCs, and shop floor equipment.
• Install, configure, and maintain workstations, printers, and specialized production devices (e.g., barcode scanners, label printers).
• Document all support requests, resolutions, and update knowledge base articles.
• Assist with user account management, access permissions, and security policy enforcement.
• Perform routine system checks and preventative maintenance to minimize production downtime.
• Escalate complex or critical issues to appropriate IT teams or external vendors.

Recommended Qualifications

• Proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, and common hardware (desktops, laptops, printers).
• Excellent verbal and written communication skills with a strong customer service focus.
• Ability to diagnose and resolve technical issues efficiently in a fast-paced manufacturing environment.
• Basic understanding of network fundamentals (TCP/IP, Wi-Fi) and connectivity troubleshooting.
• 1-2 years of experience in an IT help desk or technical support role, or relevant IT certifications (e.g., CompTIA A+).

Bonus Qualifications

• Experience supporting manufacturing-specific applications (e.g., ERP, MES, SCADA, PLCs).
• Familiarity with industrial networking protocols and hardware.
• Understanding of IT support needs within a production or shop floor environment.
• Experience with ruggedized hardware or mobile devices used in industrial settings.

Job Titles That Should Apply

IT Support Specialist, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, IT Help Desk Analyst, Computer Support Specialist, End User Support Technician

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.