Service Director

A notable restaurant group in the Metro Detroit area seeks an experienced fine dining manager who is obsessed with and experienced in delivering a high level of hospitality and strong operations in a high volume fine dining environment. Candidates with experience in award winning, fine dining restaurants are strongly encouraged to apply.

SERVICE DIRECTOR / HOSPITALITY DIRECTOR

The Service Director is an experienced hospitality leader who pairs strategic vision with an uncompromising command of the details that define exceptional guest experiences across The Brand. This role is rooted in disciplined preparation, operational rigor, and thoughtful execution – consistently setting the conditions for service that exceeds expectations and leaves a lasting impression.

This is a hands on role. Working alongside the team, the Service Director builds and protects the structures, systems, and training required for consistent, high-level performance. Through demonstrative leadership and clear standards, they develop talent, elevate execution, and ensure our service reflects the promise of our mission and values – delivering transformational hospitality and world-class service at every touchpoint.

CORE RESPONSIBILITIES

Leadership

● Be the steward and protector of The Brand’s standards of excellence, responsible for developing and coaching team members at all levels to consistently meet and uphold our service expectations, values, and culture of care.

● Safeguard the tone of the operation, ensuring leadership teams are aligned and executing to standard daily through the frontline.

● Consistently model excellence, coaching decisively when standards slip, and reinforcing consistency across every shift and revenue center of the property.

● Maintain a constant pulse on the work environment and dining room culture, proactively identifies and corrects behaviors, systems, or practices that undermine professionalism or performance.

● Leads strategic planning and hands-on implementation for service initiatives that drive continuous development of our team. Create, communicate, and uphold clear operating procedures to ensure every launch is disciplined, thorough, and delivered at the highest level of excellence.

Service

● Onboards and develops all service team members. Orients new hires and supports performance management throughout the employee lifecycle.

● Develops and establishes SOPs to ensure clarity of expectations in service. ● Continuously evaluating and refining the Sequence of Service for each dining concept – pushing and driving initiatives that elevate the guest experience while maintaining consistency. .

● Responsible for evaluating all service needs and ensuring that we are equipped and prepared to handle each aspect of service on a daily basis – removes obstacles and creates solutions. ● Observe all touchpoints of service, takes action in order to execute our standard consistently and meet our financial goals simultaneously.

Hospitality

● ‘A place to remember’ is one that makes our guests feel special and truly cared for during their visits. The Service Director engineers opportunities to demonstrate that care at each touchpoint; from the greeting at valet to recovery and follow up emails.

● Builds meaningful, lasting relationships with guests, deepening loyalty and reinforcing The Brand’s role as a cherished gathering place within the community.

● Develop tools and resources that instill and reinforce transformational hospitality moments with purpose, creating moments of surprise, recovery, and generosity that leave a lasting impression.

● Maintains a visible, intentional floor presence, modeling warmth, attentiveness, and elevated service that inspires the team to lead with care.

● Guides and supports team members in real time, empowering them to deliver hospitality that is not transactional, but truly transformational.

● Uses leadership presence strategically – knowing when and where to show up to have the greatest impact on the team, the guest experience, and the business objectives.

Training & Development

● Leads the development, execution, and ongoing evolution of training materials for all service-driven departments, continuously raising the bar on sequence and styles of service. ● Protects consistency in service by ensuring training standards are never compromised for convenience or expediency.

● Sets clear expectations for training accountability, ensuring leaders and trainers are equipped with current materials and aligned on how new team members are developed for success. ● Creates opportunities for continuous education for each department to grow their knowledge of food, beverage, and service to guide the best possible guest experience.

Financial

● Drives financial performance in both dining concepts by increasing guest satisfaction, guest check average, and salesmanship.

● Leads with a business-minded approach to drive revenue and support budget adherence. ● Oversees end-of-day procedures, cash handling, and reporting with accuracy and accountability.

REQUIREMENTS:

• At least 2 years of experience managing dining room staff in a fine dining restaurant or upscale hotel.
• Candidates with a strong point of view about hospitality and how to deliver a high level of excellence are encouraged to apply
• Must have strong communication skills, verbal and non-verbal.
• Demonstrate ability to multitask and handle a large volume of incoming inquiries, calls, and needs. Work with purpose and a sense of urgency.
• Able to self-manage priorities and demonstrates self-accountability
• Empowered, takes responsibility
• Manages confidential information with discretion
• Always takes a values-based approach to decision making and growth
• Organized and detail-oriented with the ability to keep many stakeholders informed
• A polished, personable and professional appearance and attire whenever on-site
• Ability to build relationships with guests and team members at all levels of the organization
• Adaptive organizational skills and the ability to change plans to meet new circumstances
• Must be able to stand and walk for long periods of time during events.
• Must be able to lift up to 25 pounds at times.
• Must be able to work a variety of hours in order to accommodate events.

BENEFITS:

• Competitive pay ($100-120K)
• Paid Time Off to recharge and enjoy time away from work.
• Comprehensive Medical, Dental, and Vision Insurance to keep you and your family
• healthy.
• Company Sponsored Short Term Disability to take care of yourself if needed
• 401k with Employer Match to plan for your future
• Life Insurance for peace of mind.
• Employee Discounts at sister restaurants
• EOE - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.