Administrative Coordinator

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.

Title: Administrative Coordinator

Work Location: Detroit, MI, 48226

Duration: 12 Months

Job Type: Contract

Work Type: Remote

Dept: Enrollment Services BCB

Engagement Description

• Provide customer service support (Membership and Billing web-based tools) to external Agent and Group customers received from the help desk phone line.

• Additionally, conduct special assignments as requested, analyze membership reports, and resolve external customer membership issues.

Top 3 Required Skills/Experience

• Two years of customer service experience required; help desk experience preferred.

• Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines, and have effective verbal, written communication, and interpersonal skills required.

• Effective analytical (attention to detail), and problem-solving skills to identify, evaluate, and recommend application/system solutions required.

Required Skills/Experience The rest of the required skills/experience. Include:

• Self-starter, ability to work independently or in a team environment and consistently produce high quality results required.

• Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent required.

• Proficient with PC applications and systems (e.g. Outlook, Word, Excel, Teams, etc.) required.

Preferred Skills/Experience Optional but preferred skills/experience. Include:

• Working knowledge of the client self-servicing applications and operating systems considered a plus (eMVP, eBilling, Secured Services, Members Edge, GroupCRM).

• Minimum of 1-3 years of healthcare (membership & billing specific) experience preferred.

Education/Certifications Include:

• High School Graduate or GED equivalent required. Two years college preferred.

TekWissen Group is an equal opportunity employer supporting workforce diversity.