Service Manager

Service Manager – Mercedes-Benz of Rochester Drive Excellence. Lead with Integrity. Elevate the Experience. At Mercedes-Benz of Rochester, we believe that exceptional leadership fuels extraordinary performance. As our Service Manager, you won’t just manage a team — you’ll inspire a culture of customer-first service, teamwork, and continuous improvement. With our fast-paced growth and dynamic work environment, this is more than a job — it's a career-defining opportunity. If you’re passionate about automotive excellence and ready to lead one of the most respected service departments in the industry, we want to meet you. Why Join Us? We know that taking care of our employees is the key to taking care of our customers. When you join our team, you’ll enjoy: * Competitive Compensation * Medical, Dental & Vision Insurance * 401(k) with Company Match * Paid Vacation & Holidays * Company-Paid Life Insurance * Ongoing Paid Training & Development * A Positive, Growth-Oriented Work Culture Your Role: What You’ll Do As our Service Manager, you’ll be the heart of our service department — leading people, managing operations, and ensuring every customer leaves with an exceptional impression of Mercedes-Benz of Rochester. * Deliver prompt, courteous, and effective service experiences for every customer * Serve as a bridge between customers, service advisors, and technicians * Hire, train, and manage technicians and service advisors * Prioritize and delegate work efficiently to ensure timely service delivery * Proactively resolve concerns and ensure complete customer satisfaction * Foster strong customer relationships through transparency and communication * Maintain high standards for quality, safety, and customer care * Lead your team by example, with integrity, empathy, and professionalism What We’re Looking For * Strong leadership and team management skills * Proven ability to create positive customer experiences * Solid technical knowledge of automotive systems and service processes * Exceptional organizational and communication skills * Prior dealership experience strongly preferred * A results-driven mindset with a passion for continuous improvement * Must pass a pre-employment background check and drug screening Ready to Lead the Drive? Be part of something special. Apply today to join the Mercedes-Benz of Rochester team and shape the future of automotive service excellence.