Account Manager

About the Role

We are seeking an experienced Account Manager with a passion for horticulture, client service, and team leadership. This is an opportunity to work with discerning clients who value excellence, creativity, and long-term relationships. You’ll be the face of Great Lakes Landscape Design, ensuring our projects reflect our reputation for superior craftsmanship and attention to detail.

What You’ll Do

• Manage a portfolio of landscape maintenance clients with professionalism and care.
• Conduct regular site visits to ensure exceptional quality and client satisfaction.
• Collaborate with production teams to plan and execute seasonal maintenance, enhancements, and snow operations.
• Prepare proposals for enhancements and additional services.
• Maintain proactive communication with clients and internal teams to ensure expectations are exceeded.
• Participate in weekly team meetings and stay current with best practices in the green industry.

KEY ROLES & RESPONSIBILITIES.

Client-Facing Expectations / Account Management

•  Serve as the primary point of contact for both residential and commercial clients across design-build and bid-based projects.
• ·Develop and maintain long-term relationships with clients to understand and respond to their evolving needs.
•  Conduct regular site visits to monitor project progress, gather feedback, and identify opportunities for enhancements or additional services.
• Proactively manage a portfolio of client properties by identifying concerns, recommending improvements, and ensuring ongoing satisfaction.
• Ensure exceptional customer service by addressing inquiries, resolving issues promptly, and building client trust.

Communication

• Follow up consistently with leads and clients to ensure alignment, clarity, and responsiveness.
• Schedule and conduct site walk-throughs, delivering quarterly property analyses and updates to clients.
• Collaborate with internal team members and departments to align efforts and maintain project momentum.
• Attend weekly sales meetings to coordinate strategy and share updates on active accounts and prospects
  
  

Snow Removal 

• Oversee all client relationships tied to winter snow removal services.
• Manage assigned house accounts based on geographic regions set by the Sales Manager.
• Conduct site visits for pre-season assessments and post-storm touch-ups when necessary.
• Document all site visits and conditions thoroughly for internal debriefs and handoffs to the production team.
• Maintain detailed records of each property’s existing conditions to ensure accurate service delivery.

What You Bring

• 3+ years of experience in the landscape or green industry.
• Strong knowledge of horticulture, plant care, and landscape maintenance standards.
• Exceptional interpersonal and communication skills.
• Highly organized, deadline-oriented, and comfortable managing multiple accounts.
• Valid Michigan driver’s license and good driving record.

 

Why work with Great Lakes Landscape Design?

In addition to offering competitive pay and benefits, we are committed to furthering the career development of our employees. We believe in providing training and career development opportunities for employees who demonstrate a strong work ethic, think creatively, and manage time and projects efficiently and safely.

We offer a strong benefits and compensation package including health insurance, dental and vision, a 401K with a 3% company match, PTO, and paid holidays, plus opportunities for growth and development.