Service Advisor

Job Description

Job Description

Ready to drive your career forward with a team that values your contributions? At Randy Wise Automotive Team in Flint, Michigan, we're more than just a dealership; we're a family dedicated to providing exceptional automotive service and building lasting relationships with our community. We believe that great customer experiences start with great people, and that's where you come in. As a Service Advisor, you'll be the crucial link between our valued customers and our expert technicians. You'll have the opportunity to make a real difference by ensuring our customers feel heard, understood, and well-cared for. Imagine yourself as the first point of contact, guiding customers through their vehicle's service journey with a smile and clear communication. If you have a passion for cars and a knack for making people feel comfortable, you'll fit right in. Join us and become an essential part of a team that's committed to excellence and provides a supportive environment for you to shine.

Annual Base Salary Based on Experience

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Career Growth Opportunities

Retirement Plan

Welcome customers to the service department in a friendly and professional manner.

Listen attentively to customer concerns about their vehicles and accurately document service requests.

Translate customer needs into clear instructions for the automotive technicians.

Provide customers with accurate estimates for services and repairs, explaining the work to be performed.

Maintain open communication with customers regarding the status of their vehicle's service.

Ensure customer satisfaction by following up on completed work and addressing any concerns.

Process service orders and payments accurately.

Proven customer service experience, preferably in a dealership or automotive setting.

Strong communication and interpersonal skills to interact effectively with customers and technicians.

Proficiency in using dealership management systems (DMS) and standard office software.

A valid driver's license and a clean driving record.

A positive attitude and a genuine desire to help people.

Ability to multitask and manage time effectively in a busy environment.