Service Advisor Level 1 (Entry Level)

Job Description

Job Description

Join our dynamic team at Community Automotive Repair in Grand Rapids, MI as a Full-Time Service Advisor. This onsite position offers a thrilling opportunity to engage directly with customers, providing exceptional service and automotive repair insights. If you have a passion for customer service, sales, and import cars, this role allows you to combine those skills while earning an attractive salary range of $56,000 - $78,200 per year, inclusive of commissions. Every day will present challenges that will enhance your problem-solving abilities, while also contributing to a loyal customer base.

Your expertise will directly influence customer satisfaction and drive sales, making your role vital to our success. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, Paid Meals, Employee Discounts, Paid holidays, Paid training, Uniform provided, and Discounts for family. If you're looking for a vibrant work environment where your contributions truly matter, apply today to be part of our committed team in the heart of Grand Rapids!

Community Automotive Repair started in 1975. Our shop is locally owned and operated. We are adding to our team of highly trained professionals. As a Service Advisor you can expect to join a team of the very best technicians in the Greater Grand Rapids area. We offer a stable, secure, and safe working environment. We're a very busy shop and need your help to propel us to the next level. Plus our pay and benefits rock!

As a new Service Advisor at Community Automotive Repair in GRAND RAPIDS, you will be the first point of contact for our customers, guiding them through the entire service process. Daily responsibilities include greeting customers warmly, understanding their automotive repair needs, and clearly communicating service options and recommendations. You will handle scheduling appointments, performing follow-ups, and ensuring all customer inquiries receive prompt attention.

Accurate documentation of service requests and quote generation will be key to facilitating seamless operations and enhancing customer satisfaction. Engaging with technicians to relay necessary information and updates will also be an important part of your role, ensuring a smooth workflow and fostering teamwork. By consistently delivering outstanding customer service and solid sales skills, you will help build long-term relationships with clients and contribute to the overall success of our automotive repair team.

To excel as a Service Advisor at Community Automotive Repair in GRAND RAPIDS, specific skills and tools are essential for daily success. Strong customer service abilities are crucial; you should provide an unforgettable experience, demonstrating professionalism both in person and over the phone. A talent for addressing concerns and complaints while maintaining a calm demeanor will help you navigate challenging interactions. You'll need a solid grasp of automotive repair processes, coupled with proficiency in using software tools for documentation and communication. The ability to communicate findings and repair recommendations clearly and confidently is vital.

Familiarity with creating and managing Repair Orders (ROs), tracking parts, and maintaining accurate invoices will contribute to workflow efficiency. Additionally, prior customer service or sales experience, along with strong math skills, will enable you to discuss pricing and markups effectively. Proficiency in Microsoft Suite and multi-line phone systems is beneficial. Must have a valid Driver's License.

Primarily accountable to perform the following:

• Customer service
• Advise customers on repairs
• Build repair orders
• Answer incoming calls, emails, and texts
• Turn inquires into appointments

Level 1 Service Advisors Skills and Expertise:

• 0-2 years customer service or sales experience.
• Proficient in general automotive services (maintenance items, fluids, brakes, steering/suspension, basic diagnostics).
• Completed Elite Pro Service Sales Master University within 2 years.
• Carries 20-32% (about 20 cars per week) workload while meeting scorecard metrics.

So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!