Receptionist

Job Description

Job Description

Welcome to Dennis Jones State Farm, located in the heart of Holland, Michigan. We are on the lookout for an enthusiastic Receptionist who will be the first point of contact for our valued clients and a pivotal member of our team. In this role, you will be the face and voice of our agency, ensuring every client interaction is positive and inviting. You'll manage front desk responsibilities with a warm demeanor, answering queries, scheduling appointments, and supporting our dedicated team in delivering exceptional service. Your contribution will be crucial in maintaining our reputation for professional excellence and personalized care. If you naturally thrive in a customer-centric environment, have a genuine passion for helping others, and possess exemplary organizational skills, we would be thrilled to welcome you to our team.

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Front Desk Management: Greet and welcome clients and visitors with a friendly demeanor, directing them to appropriate staff or resources within the office.

Call Handling: Answer incoming phone calls promptly and professionally, directing calls to the correct individuals or departments as needed.

Appointment Scheduling: Manage the scheduling of appointments and maintain calendars for team members, ensuring efficient use of time and resources.

Information Dissemination: Provide accurate information about State Farm services, policies, and procedures to clients and visitors.

Administrative Support: Assist with various administrative tasks such as filing, data entry, and maintaining office supplies to ensure smooth office operations.

Customer Relations: Develop positive relationships with clients by addressing their questions and concerns, striving to provide an excellent customer experience.

Team Collaboration: Work collaboratively with team members to support their needs and enhance office productivity.

Previous experience as a receptionist or in a customer service role is preferred.

Excellent verbal and written communication skills.

Strong organizational and multitasking abilities.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Positive attitude and ability to interact well with a diverse range of people.

Attention to detail and problem-solving skills.

Availability to work on-site at our Holland, Michigan location.

Ability to maintain professionalism and confidentiality in all situations.