INFUSION PHARMACY TECHNICIAN- COVENANT AT HOME

The Pharmacy Purchasing Technician performs technical support tasks to assist Staff Pharmacists in the preparation, dispensing and delivery of medications and pharmaceutical supplies. Documents information on patient profiles. Maintains stock levels of medications and pharmaceutical supplies. Responsible for the delivery, set up, and pick up of in-home IV infusion equipment and supplies, also included are enteral feeding supplies, product, and equipment. Equipment includes but is not limited to infusion programmable pumps, enteral programmable pumps, and various mechanical infusion devices. Acts as customer service field representative. As field rep, duties will include but are not limited to: trouble-shooting problems with pump usage, both enteral and IV, instructs patients as to proper procedures for re-ordering supplies, helps existing patients with home supply inventory, instructs patients regarding proper storage and/or use of IV medications. Provides pharmacy services to patients of all ages.

D emonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of VNA and Covenant and the commitment to Extraordinary Care for Every Generation.

Demonstrates commitment to unsurpassed level of Customer Service.

M ixes all intravenous admixtures, intravenous piggybacks, irrigations, and TPN solutions under the direct supervision of a Registered Pharmacist.

A ssists pharmacist in interpreting and entering new physician orders received for patients into the computer.

I nterprets computer generated labels and fills orders accordingly.

D ate checking and cleaning of assigned areas of the pharmacy department to assure that medications are in date and the department is clean.

A nswer all incoming phone calls assisting where possible and transferring when necessary to a pharmacist.

A ssist in collecting and tabulating Quality Assurance statistics.

D aily cleaning of cleanroom and laminar flow hood.

C hecks and records refrigeration and cleanroom temperatures daily.

P erforms routine preventative maintenance of all IV and enteral infusion pumps.

R esponsible for proper documentation of pump maintenance.

M onitors inventory stock levels and re-orders as necessary so as to maintain inventory at appropriate levels.

M arkets VNA Infusion Pharmacy in a positive and professional manner at all times.

A cts as field representative on behalf of customers/patients, acts as problem solver.

I nstructs patients on how to re-order supplies, helps patients keep track of home supply inventories, provides on the spot supply replenishment when necessary.

T roubleshoots issues with regard to IV and enteral pumps, acts as liaison between patients and pharmacists for programming issues in lieu of a visit by skilled nursing whenever possible.

P erforms daily preventative maintenance on assigned vehicles.

Completes and returns daily delivery/pickup paperwork promptly and accurately; returns paperwork to the appropriate facility personnel.

Gathers/loads equipment and supplies from in-house stock as prescribed on patient delivery tickets.

D elivers equipment and supplies for patient utilization.

C ontributes to organization success targets for patient satisfaction and net operating margin.

O ther duties as assigned.

EDUCATION/EXPERIENCE:

H igh s chool Diploma or GED required.

C urrent Pharmacy Technician Certification from a Nationally recognized organization require.

I f exceptions are made, the technician must obtain certification no later than one year after hire.

V alid Michigan driver’s license, reliable transportation, and proof of auto insurance required.

P harmacy technician retail and/or hospital experience preferred, home infusion experience preferred, infusion billing experience preferred.

K NOWLEDGE/SKILLS/ABILITIES:

K nowledge of pharmaceuticals by generic and trade names.

M ust know the metric and apothecary systems and be able to convert from one system to the other.

M ust be math proficient.

M ust have knowledge of cleanroom procedure.

M ust have knowledge of above or will be required to learn through PSI program or equivalent.

O perates computer systems (including typing/keyboarding skills) and other general office equipment.

P roficient in aseptic technique or will be required to learn through PSI program or equivalent.

C ommunicates effectively both verbally and in writing.

W orks with accuracy and meets established deadlines.

E ffectively follows written and verbal instructions.

P HYSICAL DEMANDS/WORKING CONDITION:

A bility to maintain puntual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

F requent standing, walking, lifting, carrying, pushing, pulling, feeling, talking, and hearing.

F requent near vision, midrange vision, far vision, depth perception, visual accommodation, color vision and field of vision.

F requent lifting 0-10 lbs.

O ccasional sitting, climbing, stooping, kneeling, crouching, squatting, twisting, reaching, handling, and tasting/smelling.

O ccasional lifting 11-25 lbs. ICIMCHNonNJ