Collector

Job Description

Job Description

About Us:

Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors’ rights across 9 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:

• Hard Work
• Innovation
• Teamwork
• Performance
• Excellence

About the Role:

We are seeking an experienced collector located in the greater Grand Rapids Metro area to join our growing team in retail consumer collections. If you enjoy working on a team in a fast-paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you. Our Collectors enjoy an excellent performance-based incentive compensation program in addition to hourly rates commensurate with individual experience. As a Collector at the Firm, your primary duties will include:

• Handling inbound and outbound collections calls efficiently and effectively
• Effectively analyzing customer accounts making sound decisions regarding repayment
• Drive revenue by collecting payment-in-full and establishing repayment plans
• Maintain and update customer files accurately
• Closely follow collections scripts to ensure client expectations
• Record all customer payments accurately
• Notate all customer conversations and circumstances accurately
• Interact effectively with all internal and external customers
• Abide by all rules and regulations established by the FDCPA, FCRA and all state laws

Our most successful team members share the following background and skills:

• At least 2 years of experience in consumer debt collection
• Bilingual (English/Spanish) Preferred
• Excellent active listening, written and verbal skills
• Determination to meet or exceed individual goals
• Strong customer service skills
• Exceptional negotiation skills
• Independent thinking and practical problem solving

Why Join Us?
At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer:

• Competitive compensation
• Health, dental, and vision benefits after 90 days
• 401k retirement plan after 6 months of service
• Paid holidays and generous time off
• Firm provided life and disability insurance
• Employee Assistance Program to help navigate life’s challenges