Assist General Manager

Why us?

Shinola Hotel is seeking an Assistant General Manager to create timeless memories and quality experiences for guests and associates alike.

The world’s first Shinola Hotel is Detroit’s new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the city’s history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the hotel operations. Recommends the area's budget and manages expenses within approved budget constraints. May have responsibility as a member of the Hotel Executive Committee.

Inspire, motivate and create a customer focus and sales oriented environment within every department of the business to drive excellence in market reputation, associate engagement, overall financial excellence and owner satisfaction.

Responsibilities

• Manage associates in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

• Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.

• Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.

• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

• Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.

• Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values.

• Ensure prompt and appropriate response to conflict management.

• Evaluate and support proper staffing levels and positions to ensure the success of the hotel.

• Support strategies for the property from an operation, staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams. Support strategic planning, development, and coordination of business initiatives and strategies.

• Ensure consistent and stabilized systems and processes for the customers.

• Mentor and develop high potential talent and future high potential talent in line with the organizations talent management strategies. Implement succession planning within each direct report to provide new opportunities as associates develop.

• Look for more efficient and effective ways to provide services to our hotels and owners. Leverage technology and third parties where appropriate.

Qualifications

Education/Formal Training

A four year college degree or equivalent education/experience.

Experience

Four to five years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires advanced knowledge of the hospitality and business management fields.

• Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.

• Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.

• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.

• Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.

• Must have excellent speech and written skills in order to communicate with managers, guests and employees.

• Must have excellent literacy skills necessary for reports, policies and procedures. Must have vision ability in order to visually inspect hotel.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate hearing necessary for daily interaction with customers.

• Lifting, pushing, bending, kneeling, pulling and carrying -must be able to accomplish any task required of associates within assigned departments.

• Mobility -must be able to accomplish any task required of associates within assigned departments.

• Continuous standing -must be able to accomplish any task required of associates within assigned departments.

• Climbing up to approximately 40 steps 1% of 40 hour week.

• Driving required as necessary.

Environment

General office and hotel environment

ID: 2026-30958

Position Type: Regular Full-Time

Property : Shinola Detroit

Outlet: Hotel

Category: General Manager

Tipped Position: No

Address : 1400 Woodward Ave

City : Detroit

State : Michigan

EOE Protected Veterans/Disability