IT Operations Coordinator, Workforce Transitions

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an IT Operations Coordinator, Workforce Transitions to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

• Process and manage all laptop and hardware purchasing orders for new hires and employees transitioning from contingent worker to full-time status
• Verify shipping addresses and coordinate logistics to ensure timely delivery of equipment
• Act as the primary manager for the IT onboarding and offboarding queue within ServiceNow; identify and recommend opportunities for process improvements within the onboarding and offboarding workflows
• Triage incoming tickets, assign tasks to the appropriate support teams, and monitor requests to ensure SLAs are met
• Coordinate the return of company assets from departing employees, including processing shipping orders and tracking returns
• Assist in the ongoing integration efforts between our internal ServiceNow platform and our primary service provider
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum three years of recent experience in an administrative, logistics, or operations focused role; experience with IT Service Management (ITSM) platforms with a strong preference for ServiceNow
• Bachelor's degree from an accredited college or university is preferred; high school diploma or GED required
• Strong proficiency in Microsoft Excel, including data analysis, trend identification, and reporting to support process integrity
• Strong organizational skills and the ability to manage multiple priorities simultaneously
• High attention to detail, particularly related to order processing and data verification
• Excellent written and verbal communication skills, with the ability to work effectively with employees, internal teams, and external vendors.; ability to work independently, take initiative, and proactively resolve issues
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

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Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.