Senior Product Manager - Messaging and Communications Platform

Based in Austin, Texas, TrueDialog is a Communications Platform-as-a-Service (CPaaS) company that offers an enterprise-grade SMS messaging platform designed for businesses of all sizes. Our award-winning platform is transforming how organizations connect with customers through text messaging - today's most engaging and responsive channel - with powerful capabilities and simplified implementation.

Through superior features, industry-leading security, and direct carrier connections, the platform deliver enterprise-grade reliability while reducing messaging costs by up to 75%. TrueDialog is trusted by thousands of brands, including Coca-Cola, Hilton, Kansas City Chiefs, Northern Tool, SubjectWell, and Tulane University.

We are seeking a  Sr. Product Manager  to augment the customer and market needs and contribute to the vision, strategy, development and execution of our SMS, MMS, Voice and RCS communications platform. This role will report directly to the Chief Technology Officer (CTO) and will also work closely with the CEO, and other members of the leadership team as needed. The ideal candidate will be instrumental in collaborating with the CTO to help shape the product roadmap and run product operations, ensuring product excellence, and delivering innovative solutions that meet the evolving needs of enterprise customers and partners, and keep TrueDialog at the forefront of innovation. 

The ideal candidate will act as the crucial bridge between product development, sales, and marketing. He/she will have a strong understanding of the technology and work closely with the product owners, to effectively translate timelines and product details to marketing and sales, and also translate market and customer needs into requirements for the product owners. 

Key Responsibilities 

• Product Operations Leadership 

• Collaborates with the leadership team to capture product vision and strategy and produce company-wide associated work products
• Work with the CTO and Product Owners to manage the product roadmap, aligned with company goals and market trends.
• Identify opportunities for innovation in messaging workflows, integrations, and compliance-driven features.

• Partner with the CTO to align product initiatives with technical architecture and scalability plans.

• Work with leadership to ensure all new feature requests are based on quantified business cases such as revenue improvement, retention improvement, or competitive parity.
• Execution & Delivery

• Work closely with the tech team to deliver high-quality product releases.

• Establish KPIs and success metrics to measure product adoption, customer satisfaction, and revenue impact, in coordination with customer success, marketing and finance.

• Drive prioritization and resource allocation across competing initiatives.

• Customer & Market Insight 

• Engage with customers, partners, and industry stakeholders to gather insights and translate them into product requirements.

• Monitor competitive landscape and regulatory changes (e.g., carrier rules, TCPA, potentially GDPR with future expansion) to ensure compliance and differentiation.

• Leadership & Collaboration 

• Work closely with product managers/owners and foster a culture of accountability, innovation, and operational excellence.

• Serve as a product voice in executive discussions, providing clear updates and strategic recommendations.

• Collaborate closely with engineering leadership to balance speed, scalability, and compliance.

• Collaborate with a team of product owners, ensuring alignment across product lines and team efficiency

• Actively learn and understand each product owner’s area of expertise to foster collaboration and cross-domain innovation.

• Build a unified product culture that values knowledge-sharing and collective accountability.

• Marketing Partnership 

• Work with the Marketing team to translate technical features into clear, non-technical product descriptions and highlight business value, for campaigns, collateral, and customer communications.

• Ensure product positioning resonates with diverse audiences, from technical buyers to business decision-makers.

• Documentation & Knowledge Management 

• Develop and maintain comprehensive product documentation, including feature specifications, release notes, and compliance updates.

• Identify areas requiring updates and ensure documentation remains accurate, accessible, and aligned with regulatory standards.

• Proven experience (6+ years) in product management, ideally at communications, SaaS, or messaging platform start-up or earlier stage founder-led companies. 

• Strong understanding of SMS/MMS technologies, carrier ecosystems, APIs, and compliance frameworks. Knowledge of RCS a plus 

• Demonstrated ability to translate technical concepts into successful business outcomes for diverse audiences. 

• Track record of leading cross-functional teams and delivering products at-scale. 

• Excellent communication, stakeholder management, and executive presentation skills. The ideal candidate can effectively translate highly technical concepts into valuable content for the marketing and sales teams. 

• Analytical mindset with experience in data-driven decision-making and customer-centric product design. 

• Adept at navigating complexity, rapid decision cycles and evolving priorities. 

• Proven ability to translate founder intent into executable product plans while balancing structure, delivery discipline, and business outcomes. 

• Proactive, independently goal-driven, high integrity, highly organized.

• Negotiation skills, particularly in reconciling diverse perspectives in the organization. 

• Advanced experience with Jira & Confluence and other products in the Atlassian ecosystem. 

Preferred Qualifications

• Experience with US and Canadian messaging regulations (e.g., TCPA, carrier compliance). 

• Background in enterprise SaaS or B2B communications platforms. 

• Familiarity with cloud infrastructure (Azure, AWS) and API-first product design. 

• Prior experience with CRMs such as Salesforce, HubSpot, Microsoft Dynamics 

• Master’s in Product Management (MPM) or advanced degree in technology, business, or related field. 

• Prior product leadership experience and certifications

• Dynamic Work Environment: Join a passionate team in a fast-growing company with a strong product foundation, proven financials, and ambitious growth plans. This is an opportunity to shape the future of enterprise SMS communications in a high-growth environment including direct collaboration with the CTO and executive leadership team.
• Competitive Compensation: Attractive salary and benefits package in a remote company, including 70% of employee health benefits paid, 401k, strong PTO, and professional development opportunities.
• Growth Opportunities: Be a key player in a market that is poised for exponential growth, and scale-up environment where your insights and leadership will directly impact the company’s future
• Innovative Culture: Work in a collaborative culture of innovation, compliance, excellence, and customer impact. This is a forward-thinking setting that values innovation, creativity, and data-driven decision-making with a strong team and proven Executive team