Director of Support Services

Position Title: Director of Support Services

Classification: Full Time

Status: Exempt

Date Updated: June 2025

Supervision/Authority: Reports to Director of Early Education Services.

Summary: Under direct supervision, the Director is responsible for implementing tasks below while understanding there may be other duties assigned.

Required Education and Experience:

The candidate will have a bachelor's degree in a human service-related field (Psychology, Child Counseling, Social Work, Child Development, etc.); license or certification in the mental health field or ability to obtain license with the State of Michigan, preferred. Master's degree preferred. At least three (3) years of experience working with children and experience in infant mental health; or equivalent combination of related training and experience. At least three (3) years of supervisory experience. No record of abuse/neglect of children or adults; no prior criminal record relative to the position. Must pass pre-employment physical, TB test and get certified in Child and Adult CPR and Basic First Aid. An equivalent combination of education and experience may be considered.

Essential Functions:

Oversight:

· Provides Early Intervention services and support to children, families and staff to ensure compliance with Head Start Performance Standards including but not limited to providing consultation in classrooms and home visits, training and coaching team members, referral services, as well as data collection and maintenance.

· Direct oversight of the Support Services Department including but not limited to Support Services Specialists (2), Support Coordinator (1), and Teacher Coach (2).

· Facilitates recruitment of student intern placements.

Data Tracking:

· Participates in the annual program self-assessment, data collection, grant writing, and strategic planning/visioning. Assists in collecting community needs and annual reporting data. Assists in collecting community needs and annual reporting data.

· Assess participant satisfaction with program services through interviewing, surveys, and other means.

· Participate in agency data collection and analysis.

· Participates in the collection and analysis of Program Information Report data and In-kind Collections.

Leadership and Collaboration:

· A member of and works collaboratively with the other members of the Leadership Team.

· Connect with Home Based Educators and HS/EHS assigned classroom at a frequency determined by program to discuss and/or observe, assess, and mitigate individual children's needs and/or family concerns; attend home visits as determined needed.

· Provide guidance to staff on selecting, implementing, and interpreting social emotional screening and assessment tools and findings.

· Provide guidance and model developmentally appropriate activities for children and effective ways to work with and support young children.

· Provide consultation/feedback with Home Based Educators, teaching teams and families following each observation, classroom contact and/or home visit.

· Provide child development information related to social-emotional development and mental health.

· Facilitate, track and score ASQ SE-3. Analyze and report on outcomes.

· Develop behavior plans with the assistance of supervisor, in collaboration with families and/or teaching team, and allocate support when needed.

· Collaborate with assigned staff, including at multi-disciplinary team meetings, as well as with parents/families to discuss mental health issues and strategies.

· Participate in staff team meetings. Participate in the development and implementation of mental health program and policy. Support, coordinate, and provide staff trainings.

· Refer children and parents for additional external supports as needed