Member Service Center Representative
- 8am-5pm
- 9am-6pm
- 10am-7pm
- 12p-9pm
- Deliver stellar service to credit union members. No slackers here!
- Serve as a face (well, voice!) for our brand. Happy, confident, positive - that's who we are.
- Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You'll need to be able to pinpoint a member's issue and talk them through the solution - whether it's a problem with online banking, account information, or just a general inquiry. You may even take some loan applications!
- Follow through. If you can deliver on promises and make sure all details are covered, you'll LOVE it here at Michigan First!
- Outgoing, personable candidates. You must truly love people to work here.
- Team members to work one of three shifts - we have opportunities around the clock!
- Previous retail/customer service experience.
- Call Center and/or financial institution experience is a plus.
- Strong computer skills. You'll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!
- Education. You'll have to be able to learn our processes, products, and services quickly and thoroughly. That's what we're here for, after all! You'll need a high school diploma/GED. An Associate's degree in business or a related field is a plus!
- 500 team members
- 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit
- Industry leader in community support and charitable giving through the Michigan First Foundation
- Member Services Call Center operates 24/7/365
- Over $1.5 Billion in assets
- 2024 Best & Brightest in the Nation
- 2024 Best & Brightest in Metro Detroit
- 2024 Best & Brightest in West Michigan
- 2024 Best Credit Unions to Work For
- 2024 Crain's Cool Places to Work
- 2024 Detroit Free Press Top Workplaces
- 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
- 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)
- Very competitive pay
- Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
- 401(k) - 100% match up to 5% deferral
- Tuition reimbursement for both Undergraduate and Graduate degree program
- Access to a complimentary concierge service that assists with nearly any item on your to-do list
- Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
- Wellness initiatives and events throughout the year to help team members stay healthy
- Loan discounts for certain secured and unsecured loans and mortgages
- Opportunities for pay increases, incentives and profit-sharing, based on performance
- Onsite subsidized top notch Cafe 26 for team members' use
- Onsite bowling center
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