Desktop Administrator- Onsite
Target Salary 50K when Perm
Day Shift
Monday-Friday-Onsite (Zip 48335)
3 Month Contract to Hire
Great Company
Unlimited Growth
Paid Certs
*Jr/Mid Position
*Customer Facing Professional
*MSP experience would be great
*Healthcare Experience would be great
*A+ or other Certs would be great Description:
We are seeking a skilled and customer-focused Desktop Administrator to provide technical support and maintenance for end-user computing devices, peripherals, and software. The ideal candidate will have hands-on experience troubleshooting hardware and software issues, setting up workstations, and ensuring optimal performance of IT systems in a corporate environment. Responsibilities:
- Provide onsite or remote support for desktops, laptops, printers, and other end-user devices
- Install, configure, and maintain operating systems and software applications
- Troubleshoot hardware and software issues, escalating complex problems as needed
- Perform routine maintenance and upgrades on IT equipment if needed
- Maintain accurate documentation of issues, solutions and asset inventory using the ITSM tool
- Collaborate with remote IT teams – Service Desk and engineers - to ensure consistent service delivery
- Assist with onboarding and offboarding processes, including device setup and recovery
- Ensure compliance with IT policies and security protocols
- Collaborate with cross-functional teams and operate as "smart hands" to ensure the smooth operation of IT systems
- Contribute to the Knowledge Base with updates to existing articles and generation of new articles
- Provide excellent user support via phone, email or in person.
- 1-4 years in a desktop administration role or at least 4 years in a Service Desk environment
- Knowledge of Active Directory and M365 tools and processes
- Experience with Teams Voice or other VOIP solutions
- Familiarity of Citrix and AVD virtualization technologies
- Hands-on experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals
- ITIL knowledge including Incident, Service Request and Problem and Change Management
- Occasionally act as an escalation point for Critical outages outside of standard business hours
- Experience with ServiceNow is a plus
- Network (Palo Alto and Arista) troubleshooting experience is preferred
- Ability to drive and reliable transportation
- Network+, A+, Security+ certifications are preferred
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