Business Operations Support Specialist

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Purpose & Core Values

The primary purpose of any position is to assist Community Choice Credit Union to live out our purpose: we believe in helping our neighbors achieve the life they desire. A key component of this purpose is to provide outstanding service to both internal and external members by living our core values.

Position Summary

This role is responsible for supporting the daily operations of the business lending team and all other business services that may be of benefit to improve the business members' financial life. Being an expert in business loan documentation, loan servicing, and loan due diligence is critical to the success of the role. Additionally, this role is the primary contact for all of the business members' loan servicing needs. This role is an individual contributor within the Credit Union

Core Competencies

• Core Values:
  • Committed : We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being.
  • Charitable : We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve.
  • Credible : We are our Members' trusted financial advisors; each Team Member plays an integral role in the well-being of our Members' financial lives and the success of Community Choice Credit Union.
  • United : We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other.

• Adaptability/Initiative : Adjusts quickly and effectively to changing conditions and demands, views change as a necessary and inevitable aspect of organizational life as well as an opportunity to learn new things. Is able to take on a variety of different tasks and roles in the organization. Can move in a relatively seamless manner from one task or focus to another and can fill in for other team members when they are absent or are experiencing work overload. Looks for new and productive ways to make an impact/value to the organization and/or team.

Demonstrates a positive attitude when faced with organizational change and generates constructive feedback for continuous improvement. Demonstrates a professional demeanor.

Position Competencies

1. Dependability: Makes and fulfills commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions. Willingly makes promises and fully intends to keep them. Arrives at work on time and ready to contribute. Shows up for meetings well-prepared.

2. Attention to Detail: Follows detailed procedures; ensures accuracy in documentation and details; concentrates on routine work details; is organized and maintains a system of records.

3. Role Mastery of Essential Duties : Able to perform essential duties as outlined in . Contributes productivity and value within role. Is willing to learn and improve performance.

• Daily operations and support for Business members with a lending relationship. Including but not limited to daily phone calls, emails, payment questions, and loan servicing request.
• Once a loan decision is approved, prepare, process, and finalize the loan application and ensure that any necessary due diligence such as title, flood, appraisal, offer to lend, environmental, and other items are completed prior to any loan closing.
• Prepare, complete, and review all loan documents.
• Review closing documents with Loan Officer and/or Small Business Lenders and ensure all signatures and supporting documentation is included in the loan file to ensure loan packet is accurate.
• Ensure the funding of the loan is completed in a timely manner after the loan closing.
• Assist with the collection of annual due diligence requirements.
• Serve as the primary contact for member centers and members needing support with their business loans.
• Assist with the coordination of membership account opening between Small Business lenders, Loan Officers, and new members.
Ensure the funding of the loan is completed in a timely manner after the loan closing is completed.

Job Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability necessary for this position.

Remote Work Eligibility

This position is fully eligible for a Hybrid Work Arrangement

Reasonable Accommodations

The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job requirements, physical demands and do so within our work environment.

Education

Associate degree preferred

Experience

years of servicing commercial and consumer loans

Skills & Abilities

• Thorough knowledge of financial industry including understanding business ownership structures.
• General understanding of Credit Union products and services
• Ability to multi-task and manage priorities effectively
• Ability to maintain professional and effective work relationships with other team members
• Ability to work independently or as a team
• Demonstrated effective member relation skills (friendliness, tact and diplomacy)
• Understanding of State and Federal lending regulations
• Demonstrated excellent verbal, written and phone communication skills
• Demonstrated analytical, decision making and mathematical skills
Personal computer skills including ability to use Word, Excel, as well as other software.

Mental Demands

The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decisions, recall multiple policies or procedures, resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

General Statement

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.